Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Alexandra van Rossum

Kelowna,BC

Summary

Second year university student that is dependable and kind. Also am a part time server that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Waitress/Shift Leader

Boston Pizza
05.2020 - 08.2023
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Volunteer

Nicola Valley Health Auxillary Thrift Store
09.2017 - 05.2018
  • Gained valuable experience in customer service, retail operations, and inventory management
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

BBA - Management

University of British Columbia
Kelowna, BC
06.2026

High School Diploma -

Merritt Secondary School
Merritt, BC
06.2022

Skills

  • Time Management
  • Adaptable and Flexible
  • Cool Under Pressure
  • Warm and Friendly
  • Communication with others
  • Leadership
  • Menu Memorization

Accomplishments

    Serving it Right, 07/2020

  • I have successfully completed the Responsible Serving BC's "Serving it Right" course, which provides comprehensive training on the responsible service of alcohol
  • This course has given me the knowledge and skills to serve alcohol responsibly and in accordance with provincial laws and regulations

References

Work Reference:

             Leanne Dixon Owner, Merritt Boston Pizza

              250-525-0055, ljwoods1@hotmail.com

Personal Reference:

              James Moore RCMP Officer

              250-309-2255, jammor@telus.net


Timeline

Waitress/Shift Leader

Boston Pizza
05.2020 - 08.2023

Volunteer

Nicola Valley Health Auxillary Thrift Store
09.2017 - 05.2018

BBA - Management

University of British Columbia

High School Diploma -

Merritt Secondary School

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Alexandra van Rossum