Alexandra Vaillancourt
Summary
I am pleased to submit my application for the position of Insurance Agent and Claims Advisor at Sun Life Insurance, and I do so with great enthusiasm. With my extensive experience in sales, I am confident that my skills and passion for building long-term business relationships would make a valuable contribution to your team. Diligent, adaptable, and detail-oriented, I am eager to leverage my strong determination to succeed and my enthusiasm for continuous learning to benefit your organization.
Overview
11
11
years of professional experience
Work History
Medical Imaging Technologist
Shriners Hospital
03.2023 - Current
- Maintained strict adherence to radiation safety protocols, protecting both patients and staff from unnecessary exposure risks.
- Performed complex imaging procedures with precision to aid in the diagnosis of diverse medical conditions.
- Facilitated seamless communication among team members during critical situations such as emergency cases or technical issues arising during procedures.
- Implemented quality assurance measures to ensure consistent performance across all aspects of the imaging process.
Manager/Barmaid
Lucilles Oyster Dive
01.2018 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained strong relationships with customers while meeting sales goals.
Medical Imaging Technologist
McGill University Health Centre
08.2022 - 03.2023
- Performed complex imaging procedures with precision to aid in the diagnosis of diverse medical conditions.
- Collaborated with radiologists to interpret images accurately, leading to informed diagnoses and treatment plans for patients.
- Mentored new technologists through hands-on training sessions on equipment operation, procedure techniques, and patient interaction skills.
- Enhanced overall patient experience at the facility through a combination of technical expertise and compassionate care.
Barmaid/Server
NextDoor Pub&Grill
07.2014 - 12.2017
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Enhanced customer satisfaction by delivering exceptional customer service experiences while under high stress.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Collaborated with management on marketing initiatives, supporting special events planning to attract new clientele.
Education
DEC - Medical Imaging
Dawson College
Montreal, QC01-2022
Bachelor of Arts - Major Leisure Sciences, Minor in Education
Concordia University
Montreal, QC01-2013
DEC - Politics And Economics of Third World Countries
Dawson College
Montreal, QC01-2010
Skills
- Bilingual
- Highly enthusiastic about working with the public
- Excellent communication and interpersonal skills
- Proficient in fostering and sustaining enduring customer relationships
- Thrives in multitasking and critical thinking while under pressure
- Strong sales capabilities
- Advanced problem solving and analytical thinking skills
- Adaptable and highly driven to acquire new knowledge and skills
- Exceptionally customer-oriented, with a strong focus on achieving sales targets
Accomplishments
- Fundraised $17,000 for Free The Children
- Humanitarian Award, Laurentian Regional High School
- Note Taker for Access Centre for Students with Disabilities (ACSD), Dawson College & Concordia University
- Spanish level II, Dawson College
- Computer use and document design, Concordia University
- First aid & BLS certified, Heart & Stroke
Timeline
Medical Imaging Technologist
Shriners Hospital
03.2023 - Current
Medical Imaging Technologist
McGill University Health Centre
08.2022 - 03.2023
Manager/Barmaid
Lucilles Oyster Dive
01.2018 - 12.2024
Barmaid/Server
NextDoor Pub&Grill
07.2014 - 12.2017
DEC - Medical Imaging
Dawson College
Bachelor of Arts - Major Leisure Sciences, Minor in Education
Concordia University
DEC - Politics And Economics of Third World Countries
Dawson College
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