Alexandra Urdaneta Barrios

• Administered assessments and standardized tests to evaluate student progress.
• Prepared and implemented lesson plans covering required course topics.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Planned classes based on the students needs.
• Dealt with parents when an uncomfortable situation would arise.

• Developed strong rapport with customers and created positive impression of business.
• Worked to meet or exceed special targets for credit card applications, special
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Handle 10 calls and 10 visits per day to address customer inquiries and concerns.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Carried out day-to-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Increased customer satisfaction by resolving issues.

• Administered assessments and standardized tests to evaluate student progress.
• Scheduled students classes, kept students and teacher´s attendance updated.
• Organized workshops for students to improve their language skills.
• Carried out placement tests to new students when needed.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Made payment roll for teacher and administrate stuff.
• Supported student skill development in alignment with personal and academic goals.

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• Maintained energy and enthusiasm in fast-paced environment.
• Analyzed results and bricks organization to improve selling and service.
• Scheduled daily visits to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team-building activities to enhance working relationships.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.