Alexandra Torres Suarez
Toronto,ON
Summary
Hardworking and passionate worker with strong organizational skills eager to secure a position. Ready to help team achieve company goals and further grow as an employee. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Healthcare Solutions
Medellin, Antioquia
11.2024 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified opportunities to upsell additional products or services when appropriate.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Surpassed sales goals through implementation of successful marketing strategies.
- Navigated through computer systems to review information and respond appropriately to callers.
Server
Loose Moose Tap & Grill
02.2022 - 07.2024
- Maintained high standards of customer satisfaction through quick service of food and beverages.
- Coordinated food and beverage orders using Squirrel System..
- Kept dining areas well-maintained to adhere to sanitation protocols.
- Ensured server stations remained stocked throughout shift.
- Ensured organized dining space by bussing and resetting tables.
- Recommended suitable menu choices addressing dietary restrictions.
- Enhanced sales figures by successfully upselling unique beers and mixed beverages.
Bottle Server/VIP Bottle Server
Hush Hush Bar
08.2022 - 09.2023
- Completed opening and closing checklists to ensure smooth operations.
- Ensured compliance with all legal requirements regarding alcohol service.
- Greeted customers, provided menus and answered questions about menu items.
- Ensured cleanliness of tables, bar area, and workstations at all times.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Calculated charges, issued table checks, and collected payments from customers.
Lead Budtender
Fire & Flower Cannabis
05.2021 - 04.2022
- Oversaw dispensary operations under strict regulatory inventory standards.
- Managed the sale of multiple forms of legal cannabis under fast-paced conditions.
- Handled extensive cash transactions.
- Ensured compliance with age requirements through ID checks.
- Developed strong rapport with customers and created positive impression of business.
- Restocked supplies and arranged displays.
- Cross-trained existing employees to maximize team agility and performance.
- Placed inventory orders through the OCS.
Front End Supervisor
Sobeys Ontario
08.2018 - 07.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Inventory count for OLG daily including nightly restock.
Education
High School Diploma -
Father John Redmond Catholic Secondary School
Toronto, ON06.2020
Skills
- Training experience
- Cash handling
- Call center operations
- Customer service excellence
- Bilingual communication
- Data entry
- Time management
- Task prioritization
Languages
5
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Call Center Representative
Healthcare Solutions
11.2024 - Current
Bottle Server/VIP Bottle Server
Hush Hush Bar
08.2022 - 09.2023
Server
Loose Moose Tap & Grill
02.2022 - 07.2024
Lead Budtender
Fire & Flower Cannabis
05.2021 - 04.2022
Front End Supervisor
Sobeys Ontario
08.2018 - 07.2021
High School Diploma -
Father John Redmond Catholic Secondary School
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