Alexandra Timms
Maple Ridge,Canada
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
SERVER
Oak and Thorn
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Auto, Off Road
Rand And Fowler Insurance
01.2021 - 01.2024
- This position allowed me the opportunity to harness my sales technique while working closely in a team environment
- Duties included being responsible for servicing multiple high volume dealerships at a time, Ensuring my ICBC stock and documents are accounted for and handed in at the end of each day, Continued education and managing a renewal list
Auto, Off Road, Recreational vehicles, Travel Medical
CapriCMW Insurance
01.2018 - 01.2021
- Within this position I was able to expand on my customer services skills within the office and provide dealerships with mobile service
- Duties included checking inventory, Managing the mobile agent dispatch phone, Being responsible for stock/documents outside of the office, Being up to date on ICBC changes, Managing a renewal list
Hostess, Expediter, Server, Bartender, Trainer
Red Robin Restaurants
01.2010 - 01.2019
- This position has provided me with the opportunity to build valuable restaurant experience including table management, take-out service, sales and customer relations
- Duties include opening and closing down the bar, sanitization and cleaning, inventory monitoring, expediting and guest satisfaction
- I have also been trained in 'Guest Experience Measurements' (GEM's) for Red Robin which monitors service efficiency outcomes to ensure our guests have the best possible dining experience
Receptionist
Trinity Auto Center
06.2011 - 10.2013
- This position developed my computer and frontline office skills; greeting customers, collecting payments, scheduling appointments, customer satisfaction follow-up, ordering and monitoring inventory control, filing, accounting and data entry
Education
Fundamentals of Insurance, CIP 130
Maple Ridge Secondary School
Maple Ridge, BCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Additional Information
More references available upon request.
Timeline
SERVER
Oak and Thorn
11.2024 - Current
Auto, Off Road
Rand And Fowler Insurance
01.2021 - 01.2024
Auto, Off Road, Recreational vehicles, Travel Medical
CapriCMW Insurance
01.2018 - 01.2021
Receptionist
Trinity Auto Center
06.2011 - 10.2013
Hostess, Expediter, Server, Bartender, Trainer
Red Robin Restaurants
01.2010 - 01.2019
Fundamentals of Insurance, CIP 130
Maple Ridge Secondary School
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