Alexandra Theroux
Halifax,NS
Summary
Dynamic Operations Leader with 15+ years of experience driving digital health initiatives and optimizing processes. Proven expertise in project management, stakeholder engagement, and developing innovative solutions to enhance service delivery. Skilled in leading multidisciplinary teams and implementing digital transformation strategies to improve efficiency and outcomes in health and government services.
Overview
14
14
years of professional experience
Work History
Operations Director
Impact Organizations of Nova Scotia (IONS)
12.2023 - Current
- Lead an internal Operations Team of 2 to coordinate and support the internal processes and activities of the organization.
- Supported strategic fund development for the organization.
- Coordinated internal financial record keeping, reporting, and budget development including annual audit, funder and board reporting, and internal financial process development.
- Worked with external consultants and partners to implement project work and engage with community.
- Supported organizational recruitment and employee development through process design and evaluation.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Operations Manager
Impact Organizations of Nova Scotia (IONS)
06.2021 - 12.2023
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Lead monthly internal financial management and reporting activities.
Administrative & Systems Coordinator
Impact Organizations of Nova Scotia (IONS)
06.2018 - 06.2021
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Reported issues to higher management with great detail.
- Coordinated logistics activities including transportation arrangements, accommodations, and catering for organizational events.
- Facilitated production of multiple popular webinar and virtual training sessions during COVID-19 Pandemic.
- Facilitated implementation, adoption, and transition of Multiple CRM systems (Hubspot, SimplyCast, and Keela).
- Managed organizations website and social media accounts.
- Designed and facilitated community workshops to build skills and connections.
Administrative Support (Casual)
Nova Scotia Community College (NSCC)
11.2017 - 04.2018
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within th office setting.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Contributed to overall company success by consistently demonstrating a strong work ethic and dedication to achieving organizational goals.
- Volunteered to help with special projects of varying degrees of complexity.
- Improved inter-departmental communication by fostering a collaborative work environment among team members.
Client Navigator
ReachAbility Association
06.2017 - 10.2017
- Increased client retention with empathetic listening and tailored solutions for unique challenges.
- Supported team members by sharing best practices in navigating complex issues, fostering a collaborative environment.
- Maintained accurate client records by diligently updating documentation and using data management systems.
- Contributed to a positive work culture by participating in staff meetings, trainings, and professional development opportunities.
- Greeted and assisted clients with check-in procedures.
SHARE Program Coordinator (Interim)
Nova Scotia Department of Health and Wellness
08.2016 - 03.2017
- Facilitated regular meetings with 10 team members across the province to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Coordinated End User training for physicians across the province to adopt the SHARE Electronic Health Portal.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
Drug Information System (DIS) Implementation Coordinator
Nova Scotia Department of Health and Wellness
04.2015 - 07.2016
- Assisted in the full project lifecycle of the DIS Portal implementation-a year-long digital initiative-by supporting planning, resource allocation, stakeholder communication, and risk management, ensuring timely delivery and budget adherence.
- Orchestrated the adoption and managed individual access to the SHARE Clinical Portal for community pharmacies and private healthcare organizations, integrating it with the DIS Portal.
- Designed and developed tools and resources to guide new DIS Portal users in navigating system access and performing essential tasks for system maintenance.
- Collaborated with provincial partners and community pharmacies to drive public awareness and adoption of the DIS Portal.
- Led the testing and implementation of privacy controls for system access in collaboration with the Privacy Team at the Department of Health & Wellness.
SHARE Project Coordinator
Cumberland Health Authority
12.2014 - 03.2015
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Monitored project progress, identified risks and took corrective action as needed.
- Reviewed current End User access to SHARE (ensure that each End User has only the access required) – Remove users who no longer require access.
- Provided all District SHARE Users resources regarding training, the program itself.
- Hosted regular meetings with Departments, Managers, and End Users regarding access to SHARE – complete required paperwork and request access.
- Managed system training (through E-Learning (via Learning Management System – LMS), Classroom Sessions, and Quick Reference Guides) for End Users.
Clinical Change Adoption Specialist
Cumberland Health Authority
02.2014 - 12.2014
- Provided direct support to the MEDITECH Client Server 5.66 upgrade process related to the business/operational needs of DHAs 1-8.
- Acted as a direct liaison with HITS-NS upgrade project teams and DHA project teams and management.
- Lead project change management and coordination of upgrade processes including, but not limited to, testing, training, adoption, communication, resource availability - both human and technical, issue reporting and resolution and issue escalation.
- Assessed and evaluated the impacts of software modification and new functionality with the NShIS project teams and DHA subject matter experts.
- Lead project activities and tasks in each DHA to extend best practices in service delivery.
- Acted as District lead for the delivery of the MEDITECH Client Server software upgrade, responding to gaps and issues, analyzing and modifying processes and procedures to streamline the efficiency of the upgrade process.
- Facilitated internal DHA meetings with appropriate resources.
- Collaborated with other DHA Change Adoption Project Leads to enhance standardization.
Human Resources Assistant
Cumberland Health Authority
11.2012 - 01.2014
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Responded to employee inquiries regarding benefits and other HR topics.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Human Resources Clerk (Part Time)
Cumberland Health Authority
08.2011 - 11.2012
- Lead the data collection and reporting of employee attendance across multiple departments as part of the organizational Attendance Management Program.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Improved data collection accuracy by submitting account information with no errors.
Organizational and Employee Health Secretary
Cumberland Health Authority
01.2011 - 11.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
BBA - Double Concentration: Marketing & Management
Mount Saint Vincent University (MSVU)
Halifax, NS08.2017
Skills
- Organizational Design
- Process Development
- Project Implementation
- Contract Management
- Collaborative Problem Solving
- Fund Development
- Team Leadership
- Information Management
- Business Strategy
- Financial Reporting
- Budget Development and Management
- Change Management
- Logistics Management
- Maintaining compliance
- Allocating resources
- Facilities management
Accomplishments
- Successfully lead the design and implementation of a Digital Transformation Community of Practice project (funded by the national Community Services Recovery Fund) supporting 20 small-medium organizations across Nova Scotia to improve their internal processes, data management, and digital culture.
- Successfully implemented the adoption of multiple internal systems (including Microsoft 365, CRM systems, Monday.com, and more) to further productivity, establish secure data management practices, and improve internal communication and collaboration.
- Introduced standardized New Hire Procedures to ensure that onboarding and orientation for employees was consistent across multiple departments.
Volunteer Experience
missINFORMED - Board Secretary
Canada - 03/2023 to Present
- Facilitated regular meeting agendas, minute-taking, tracking action items, managing resolutions and votes, and scheduled meetings of the Board of Directors for missINFORMED.
- Guided the strategic direction of the organization in collaboration with other board members and day-to-day team.
- Maintained and organized official records and documents, ensuring compliance with legal and regulatory requirements.
Halifax Community Health Board - Board Member
Halifax, NS - 09/2018 to 04/2021
- Guided development of Action Plan collaboratively with other board members.
- Shared information and connections in response to community and project needs.
- Advised on the development of the annual health plan with other board members.
Canadian Centre for Ethics in Sport - Doping Control Chaperone
Halifax, NS - 10/2017 to 03/2020
- Responsible for monitoring professional athletes from from notification to sample collection for random drug testing.
SOAR Community Health Board - Board Chair
Amherst, NS - 09/2012 to 03/2014
- Chaired regular meetings of the Community health board to support community health.
- Participated in projects focused on health promotion, education, and awareness.
- Guided collaboration between three area Community Health Boards through regular chairs meetings.
Timeline
Operations Director
Impact Organizations of Nova Scotia (IONS)
12.2023 - Current
Operations Manager
Impact Organizations of Nova Scotia (IONS)
06.2021 - 12.2023
Administrative & Systems Coordinator
Impact Organizations of Nova Scotia (IONS)
06.2018 - 06.2021
Administrative Support (Casual)
Nova Scotia Community College (NSCC)
11.2017 - 04.2018
Client Navigator
ReachAbility Association
06.2017 - 10.2017
SHARE Program Coordinator (Interim)
Nova Scotia Department of Health and Wellness
08.2016 - 03.2017
Drug Information System (DIS) Implementation Coordinator
Nova Scotia Department of Health and Wellness
04.2015 - 07.2016
SHARE Project Coordinator
Cumberland Health Authority
12.2014 - 03.2015
Clinical Change Adoption Specialist
Cumberland Health Authority
02.2014 - 12.2014
Human Resources Assistant
Cumberland Health Authority
11.2012 - 01.2014
Human Resources Clerk (Part Time)
Cumberland Health Authority
08.2011 - 11.2012
Organizational and Employee Health Secretary
Cumberland Health Authority
01.2011 - 11.2012
BBA - Double Concentration: Marketing & Management
Mount Saint Vincent University (MSVU)
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