Alexandra Thackurdeen
OSHAWA,ON
Summary
Dedicated retail management professional with over a decade of experience in executing training programs that align with organizational goals. Successfully fostered team development, leading to a 55% increase in sales and enhanced customer satisfaction through strategic initiatives.
Overview
11
11
years of professional experience
Work History
Learning Coordinator
The Home Depot
Toronto, Canada
01.2022 - Current
- Plan, organize, and execute comprehensive training programs for employees, ensuring alignment with organizational goals and objectives.
- Collaborated with department heads and subject matter experts to identify training needs and develop relevant content and curriculum.
- Develop and update training materials, manuals, and e-learning modules to support various training initiatives.
- Coordinated training sessions, workshops, and seminars, managing logistics and resources to ensure smooth execution.
- Conduct training sessions, both in-person and virtually, providing engaging and interactive learning experiences.
- Evaluated training program effectiveness through assessments and feedback, implementing adjustments for continuous improvement.
- Maintain training records, track participant progress, and generate reports for management review.
- Ensure compliance with industry regulations and standards in training content and delivery.
- Manage training budgets, track expenses, and seek cost-effective solutions for training initiatives.
Department Manager
The Home Depot
Toronto, Canada
01.2020 - Current
- Successfully increased departmental sales by 55% during the Front Half through effective merchandising strategies and cross-selling initiatives.
- Oversaw daily operations, managing inventory, merchandising, and upholding departmental standards to enhance operational efficiency.
- Collaborated with departmental management to develop and execute strategic plans to meet and exceed sales targets and customer satisfaction goals.
- Led team of 30 associates in Pro Operations department, training and equipping them to deliver outstanding customer service.
- Facilitated regular staff meetings to communicate goals, share best practices, and resolve operational challenges.
- Trained and mentored team members on Home Depot's safety procedures, customer service principles, and product knowledge.
- Implemented and enforced Home Depot's policies and procedures related to loss prevention and workplace safety.
- Foster a culture of teamwork and continuous improvement by recognizing and rewarding exceptional performance and providing constructive feedback.
Bartender
Knights Corner
Pickering
06.2024 - 06.2025
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Addressed customer complaints promptly to ensure satisfaction. in a professional manner.
Service Desk Department Supervisor
The Home Depot
Toronto, Canada
01.2016 - 01.2018
- Led and managed team of 20 customer service representatives, overseeing performance and development to enhance service delivery.
- Developed and implemented customer service strategies, policies, and procedures to ensure consistent, high-quality service.
- Successfully increased customer satisfaction scores by 10% within 30 days through process optimization and staff development initiatives.
- Monitored and evaluated customer interactions, identifying areas for improvement and providing coaching and training to elevate service levels.
- Resolve escalated customer issues and inquiries, demonstrating strong problem-solving skills and a customer-centric approach.
- Collaborate with other departments, such as sales and product development, to address customer feedback and improve overall customer satisfaction.
- Conduct regular team meetings to communicate goals, share best practices, and foster a culture of continuous improvement.
- Create and maintain reports and metrics to measure team performance, customer satisfaction, and key performance indicators (KPIs).
Education
Life Insurance Licenced - Life Insurance
HLLQP
Remic Online 06-2026
Training Certificate -
Alison
Toronto, Ontario01-2023
Human Resources Management -
Alison
Toronto, Ontario01-2023
Skills
- Curriculum Development
- Training Delivery
- Training Evaluation
- Facilitation Techniques
- Project Management
- Microsoft Office
- Workday
- Kronos
- Employee Development
- Time Management
- Building Relationships
- Communication
- Independent Working
- Professionalism
Timeline
Bartender
Knights Corner
06.2024 - 06.2025
Learning Coordinator
The Home Depot
01.2022 - Current
Department Manager
The Home Depot
01.2020 - Current
Service Desk Department Supervisor
The Home Depot
01.2016 - 01.2018
Life Insurance Licenced - Life Insurance
HLLQP
Training Certificate -
Alison
Human Resources Management -
Alison