ALEXANDRA PORTELANCE
Calgary,AB
Summary
Dynamic and results-driven professional with extensive experience as a showroom sales consultant and a journeyman plumber. Proficient with customer relationship management and sales techniques, consistently enhancing customer satisfaction. Skilled in product knowledge and active listening, adept at resolving inquiries and fostering loyalty through exceptional service.
Overview
7
7
years of professional experience
Work History
Showroom Sales Consultant
Andrew Sheret Limited
Calgary, Alberta
09.2021 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Collaborated with team members to achieve sales targets and improve service quality.
- Developed strong relationships with clients to enhance customer loyalty and satisfaction.
- Resolved customer inquiries and concerns promptly to ensure positive experiences.
- Responded promptly to customer inquiries via email or telephone calls.
- Attended trade shows, industry events, conferences and meetings when required.
Owner/Operator Manager
A&A Plumbing
Chestermere, Alberta
08.2020 - 09.2021
- Responded to and booked calls.
- Made material lists and quoted jobs.
- Kept up with invoicing and expenses on Freshbooks.
- Installed new water lines and drainage; replaced hot water tanks and cartridges; troubleshot leaks and installed gaslines.
- Operated tools such as pipe wrenches, augers, and torches.
Plumbing service technician
Canyon Plumbing
03.2018 - 03.2020
- Installed and replaced water heaters, drain pipes and water supply lines.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers in person and over the phone.
Education
Red Seal Plumbing and Gas B Tickets - Plumbing/Gasfitting
SAIT
12.2015
High School Diploma -
Bishop Grandin High School
05.2011
Skills
- Customer service
- Product knowledge
- Excellent written and verbal communication
- Sales techniques
- Customer relationship management
- Team collaboration
- Time management
- Active listening
- Detail-oriented
- Multitasking
References
- Aron Thurlow, 4036186632
- Ron Van Keulen, 4039231241
Volunteer Experience
Helped build the new Riverbend School Playground, 07/01/20
Timeline
Showroom Sales Consultant
Andrew Sheret Limited
09.2021 - Current
Owner/Operator Manager
A&A Plumbing
08.2020 - 09.2021
Plumbing service technician
Canyon Plumbing
03.2018 - 03.2020
Red Seal Plumbing and Gas B Tickets - Plumbing/Gasfitting
SAIT
High School Diploma -
Bishop Grandin High School
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