ALEXANDRA PENCE
Encinitas
Summary
Detail-oriented professional with hands-on experience in onboarding/ off boarding, employee support, and HR administration. Proven ability to manage confidential information, streamline processes, and enhance workplace culture through engagement initiatives and events. Collaborative with a strong commitment to employee experiences.
Overview
9
9
years of professional experience
Work History
Events and Communications Specialist
Marsh McLennan Agency
San Diego
01.2025 - Current
- Developed communication strategies that increased client engagement and retention.
- Collaborated with team to promote, plan and organize communication materials.
- Collaborated with cross-functional teams to align event objectives and strategies.
- Maintained relationships with key stakeholders and clients through networking events and conferences.
- Established partnerships with local businesses to secure sponsorship opportunities.
- Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication.
- Managed website content updates including text copywriting and graphic design elements.
People and Culture Office Coordinator
Sun Bum
Encinitas
08.2022 - 06.2024
- Effectively onboarded/offboarded more than 60 staff members for seamless transition.
- Planned and executed community and company events for over 300 people, including holiday parties, non-profit campaigns, and team-building activities.
- Coordinated day-to-day operations and provided high-quality support for internal and external team members as part of the People and Culture team.
- Assisted internal teams with innovative solutions and hands-on support to enhance operational effectiveness.
- Managed day to day office duties including data entry, mail management, building maintenance and concept shop operations.
- Maintained accurate inventory records and promotional ordering for employee product supply.
- Professionally managed relationships with landlords and suppliers to ensure high quality and reliable office operations.
Retail Associate
Madewell
Carlsbad
09.2017 - 10.2022
- Provided a high quality and individualized experience to all customers leading to strong retail sales and loyalty.
- Planned and organized displays for seasonal clothing lines and campaigns, aligning with consumer needs to boost customer satisfaction.
- Managed POS system, ensuring accuracy in transactions and contributing to smooth sales process.
- Demonstrated enthusiasm and professionalism as front of house team member, enhancing consumer experience.
Marketing Specialist
Leucadia Pizzeria, Inc.
Encinitas
03.2021 - 08.2022
- Coordinated marketing efforts, internal reporting, and external relations to align with business objectives.
- Directed social media platforms, email campaigns, company website and third-party vendors for five locations. Increased social traffic by 25% on Facebook and Instagram.
- Professionally responded to all Google and Yelp reviews to upkeep positive reputation.
- Collaborated with the management team to explore innovative strategies for enhancing customer experience.
- Managed front of house staff and restaurant managers through third-party transactions and OpenTable platform, ensuring seamless dining experiences.
- Tracked revenue goals and budgets using Microsoft Excel.
Administrative Office Assistant
Leucadia Pizza, INC.
Encinitas
11.2019 - 03.2021
- Supervised expense reports, organized all paperwork and handled all third-party and internal POS transactions.
- Provided support to public relations and accounting teams to ensure organized daily operations.
- Back-of-house team member responsible for supporting accurate reporting, running analyses for potential new revenue streams and organizing internal systems.
- Analyzed social media and marketing budget to maximize revenue.
Education
Master of Science - Human Resources Management
University of Southern California
Los Angeles, CA12-2026
Bachelor of Arts - Communications
California State University
San Marcos, CAAssociate of Liberal Arts - Humanities
MiraCosta College
Encinitas, CASkills
- Effective Communications
- Microsoft 365 Office Platform
- Administration
- Onboarding and offboarding
- HR policy expertise
- Employee engagement
- Successful Relationship Building
- Maintains confidentiality
- Strong Work Ethic
- People-oriented
Websites
Timeline
Events and Communications Specialist
Marsh McLennan Agency
01.2025 - Current
People and Culture Office Coordinator
Sun Bum
08.2022 - 06.2024
Marketing Specialist
Leucadia Pizzeria, Inc.
03.2021 - 08.2022
Administrative Office Assistant
Leucadia Pizza, INC.
11.2019 - 03.2021
Retail Associate
Madewell
09.2017 - 10.2022
Master of Science - Human Resources Management
University of Southern California
Bachelor of Arts - Communications
California State University
Associate of Liberal Arts - Humanities
MiraCosta College