Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Pandelica

Laval,QC

Summary

Detail-oriented support services professional adept at writing informational materials, supporting advertising drives and coordinating public information using hands-on approach. Decisive leader with detail-oriented nature and comprehensive understanding of writing, documenting and sharing information.

Overview

5
5
years of professional experience

Work History

Information Officer

Service Canada
08.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Office Administrator

Teranet
03.2021 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Customer Service Representative

Telus, Inc.
09.2018 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Bishop McNally High School
Calgary, AB
06.2013

Skills

  • Social Media Expertise
  • Public Relations
  • Information Updates
  • Information Gathering
  • Customer Service Best Practices
  • Detailed Analysis
  • Database Updates

Timeline

Information Officer

Service Canada
08.2022 - 06.2023

Office Administrator

Teranet
03.2021 - 03.2022

Customer Service Representative

Telus, Inc.
09.2018 - 09.2020

GED -

Bishop McNally High School

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Alexandra Pandelica