Alexandra Ortega
Highland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Massage Therapist
Massage Envy
02.2024 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
Massage Therapist
Red Hill Spine
11.2023 - 01.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
Front Desk Sales Associate
Massage Envy
05.2023 - 10.2023
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
- Implemented new procedures for organizing reservation requests, increasing overall departmental efficiency.
Preschool Teacher
Young Scholar Education Center
10.2022 - 12.2022
- Creating lesson plans, interacting with children, creating asafe and fun environment for children.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised 12 children through entire school day.
- Helped new preschool children get used to classes by giving one-on-one support.
Cocktail Waitress
Yaamava Resort And Casino At San Manuel
10.2021 - 09.2022
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted with bartending duties during high-volume shifts.
Server
Time Out Sports Bar And Grill
05.2021 - 07.2021
- Inspected dishes and utensils for cleanliness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Hostess/ Take Out/ Food Runner
BJ’s Restaurant and Brewhouse
12.2017 - 06.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Kept track of event finances, initial deposits, due payments and final balances.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Busser
Martha Green’s, Room
12.2014 - 04.2016
- Clean tables, get drink orders, work as a waitress / waiters assistant, stock products.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
No Degree - Massage
American College of Healthcare
Riverside, CA02-2024
Associate - Social Sciences
Crafton Hills College
Yucaipa, CA06.2021
Associate - Communications
Crafton Hills College
06.2021
High School Diploma -
Aquinas High School
05.2014
Skills
- Basic Clerical Knowledge
- Effectively Work with Parents
- CPR and First Aid
- Caring and Empathetic Demeanor
- Strong Work Ethic and Dependable
- POS Inventory System Operation
- Cash Drawer Management
- Cleaning and Sanitizing
- Cash Counting
- Credit and Cash Transactions
References
Alfred Cabral alfred_cabral@redlands.k12.ca.us 909-844-2016
Mario Bloomfield
mariobloomfield@gmail.com
909-534-8783
Marlene Fenno
Mflilly@icloud.com
909-855-5916
Certification
- Licensed Massage Therapist (LMT, in states where it's applicable for PT aides to perform massage therapy under supervision) – State Massage Therapy Boards.
Timeline
Massage Therapist
Massage Envy
02.2024 - Current
Massage Therapist
Red Hill Spine
11.2023 - 01.2024
Front Desk Sales Associate
Massage Envy
05.2023 - 10.2023
Preschool Teacher
Young Scholar Education Center
10.2022 - 12.2022
Cocktail Waitress
Yaamava Resort And Casino At San Manuel
10.2021 - 09.2022
Server
Time Out Sports Bar And Grill
05.2021 - 07.2021
Hostess/ Take Out/ Food Runner
BJ’s Restaurant and Brewhouse
12.2017 - 06.2020
Busser
Martha Green’s, Room
12.2014 - 04.2016
Associate - Social Sciences
Crafton Hills College
Associate - Communications
Crafton Hills College
High School Diploma -
Aquinas High School
- Licensed Massage Therapist (LMT, in states where it's applicable for PT aides to perform massage therapy under supervision) – State Massage Therapy Boards.
No Degree - Massage
American College of Healthcare
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