Alexandra Ogivlie
Port Moody,British Columbia
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Originals Mexicano
Port Moody, British Columbia
08.2022 - Current
- Utilize strong interpersonal skills to understand customer concerns and resolve issues efficiently and empathetically.
- Apply strong organizational skills to manage multiple tables, coordinate with kitchen staff, and ensure timely service in a fast-paced restaurant environment.
- Supervise daily operations to ensure efficient workflow and productivity.
- Identify areas of improvement and develop strategies to increase efficiency.
- Monitor staff performance, and provide feedback for improvement.
Server
Céramic Café Montréal
Montreal, QC
06.2024 - 08.2024
- Took customer orders accurately and efficiently in both English and French
- Maintained cleanliness of dining area throughout shifts.
- Handled cash transactions and processed payments securely.
Server Assistant
Osteria Povera
Port Moody, British Columbia
02.2023 - 02.2024
- Was responsible for the flow and functionality of the restaurant.
- Managed customer requests and inquiries.
- Greeted customers, visitors, and answered calls.
Cashier
Safeway
Coquitlam, BC
01.2021 - 03.2022
- Handled customer complaints with professionalism and patience.
- Managed customer requests and inquiries.
- Answered the phone, dealt with customer inquiries, and redirected calls.
Education
Sociology and Criminology Joint Major
Simon Fraser University
Explore Program
Université De Québec À Montréal
06.2024
Dr Charles Best Secondary School
06.2022
Skills
- Empathy and trauma informed mindset
- Teamwork
- Verbal and written communication
- Organization
- Analytical and critical thinking
- Problem solving
- Communication
Awards
Dean’s List (minimum 3.5 GPA with a minimum of 30 credits completed) for fall 2023, spring 2023 and fall 2024 at Simon Fraser University
Leadership and Volunteer experience
Skill Development Program (Sept 2021- June 2021)
- Worked closely with and supported students with low-incidence special needs, providing mentorship and care to teens from vulnerable populations within my high school community
Grade 12 Athletic Leadership (Jan 2022-June 2022)
- Organized inventory, did scorekeeping and learned how to support students in their athletic learning
Queen of All Saints Elementary Schools’ French Café (Feb 2024-Present)
- Provided empathetic care and supervision to children, creating a safe and supportive environment while assisting with meals and activities
Glenayre Community Association (April 2022-Present)
- Garbage pickup, assisting residents (ex. Shoveling driveways), helping at organized events
Languages
French
Professional
References
References available upon request.
Timeline
Server
Céramic Café Montréal
06.2024 - 08.2024
Server Assistant
Osteria Povera
02.2023 - 02.2024
Operations Supervisor
Originals Mexicano
08.2022 - Current
Cashier
Safeway
01.2021 - 03.2022
Sociology and Criminology Joint Major
Simon Fraser University
Explore Program
Université De Québec À Montréal
Dr Charles Best Secondary School
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