Alexandra Novotny
Guelph,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive, positive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager, Member Support and Payment Services
Your Neighbourhood Credit Union
Kitchener, ON
11.2021 - Current
- Established effective communication channels between teams, departments and management.
- Monitored employee engagement levels through surveys, interviews and feedback sessions.
- Organized regular team meetings to discuss progress, issues or changes in workflows.
- Fostered an environment where teamwork was encouraged and collaboration was valued.
- Participated in special projects or initiatives as needed throughout the organization.
- Collaborated with other departments to resolve complex issues related to ACH processing.
- Assisted with the development of new policies and procedures for the department.
- Manage a team of clearing and settlement support specialists
- Maintain strong knowledge of Canadian payments industries regulations and industry updates
Commercial Services Support Specialist
Your Neighbourhood Credit Union
Kitchener, ON
12.2020 - 11.2021
- Was the lead on the Canada Emergency Business Account (CEBA) program.
- Provided technical support to corporate customers by troubleshooting and resolving their queries.
- Processed payments, withdrawals, escrow account transactions, and other requests from customers.
- Researched and resolved customer inquiries regarding loan status, payment history, and other related issues.
- Generated reports for management review of current loan portfolio performance metrics.
- Verified collateral documents such as titles and deeds for accuracy prior to funding.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Corporate Support Services - Clearing/EFT
Your Neighbourhood Credit Union
Kitchener, ON
03.2019 - 12.2020
- Resolved customer inquiries regarding EFT payments and transfers.
- Performed daily reconciliation of EFT transactions for accuracy and completeness.
- Investigated issues related to incorrect or incomplete EFT payments and transfers.
- Processed wire transfers in accordance with established policies and procedures.
- Analyzed customer accounts to identify payment discrepancies.
- Troubleshot errors associated with electronic fund transfer systems.
- Identified opportunities to improve existing workflow processes related to EFT operations.
Member Service Representative
Your Neighbourhood Credit Union
Kitchener, ON
12.2017 - 03.2019
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Education
Post-Degree Certificate - Business Analysis
University of Toronto
Toronto, ON01-2022
Bachelor of Arts - General Arts
Wilfred Laurier University
Waterloo04-2019
Skills
- Staff Development
- Operations Management
- Complex Problem-Solving
- Business Development
Accomplishments
- 2024 Outstanding Woman Leader Awarded by YNCU
- 2023 Outstanding Woman Leader Awarded by YNCU
Certification
- Project Management Fundamentals Issued by Conestoga College February 2020
- eCOACH issued by eLeadership Academy December 2022
- eLEAD issues by eLeadership Academy June 2023
- eFOCUS issued by eLeadership Academy April 2024
Timeline
Manager, Member Support and Payment Services
Your Neighbourhood Credit Union
11.2021 - Current
Commercial Services Support Specialist
Your Neighbourhood Credit Union
12.2020 - 11.2021
Corporate Support Services - Clearing/EFT
Your Neighbourhood Credit Union
03.2019 - 12.2020
Member Service Representative
Your Neighbourhood Credit Union
12.2017 - 03.2019
Post-Degree Certificate - Business Analysis
University of Toronto
Bachelor of Arts - General Arts
Wilfred Laurier University
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