Alexandra Nossack
Red Deer,AB
Summary
I bring a proven track record of success from roles at One Eleven Grill and various sales positions, where I've excelled in customer service, time management, and enhancing satisfaction to drive repeat business. My strengths in problem-solving and critical thinking contribute to creating memorable dining experiences and improving overall ambiance. Known for my collaborative spirit and reliability, I am adept at anticipating customer needs, resolving issues promptly, and maintaining a positive attitude in high-pressure, high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Chatters Hair Salon
Red Deer, AB
06.2023 - 08.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Receptionist
Fuzz Wax Bar
Red Deer, AB
06.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Associate
Sportcheck
Red Deer, AB
01.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Head Hostess
One Eleven Grill
Red Deer, AB
06.2021 - 12.2022
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Created scheduels for all the hostesses, and managed onboarding new members to the workplace
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Sales Associate
Bulk Barn Foods
Red Deer, AB
09.2020 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Psychology
Mount Royal University
Calgary, AB05.2028
High School Diploma -
Ecole Secondaire Notre Dame High School
Red Deer, AB06.2024
Skills
- Customer Service
- Time Management
- Problem-Solving
- Exceptional customer service
- Flexible Schedule
- Critical Thinking
- Reliable and Responsible
- Collaboration and Teamwork
Languages
English
Native or Bilingual
French
Full Professional
Certification
- ProServe License - September 2024
Timeline
Sales Associate
Chatters Hair Salon
06.2023 - 08.2024
Receptionist
Fuzz Wax Bar
06.2023 - 08.2024
Sales Associate
Sportcheck
01.2023 - 06.2023
Head Hostess
One Eleven Grill
06.2021 - 12.2022
Sales Associate
Bulk Barn Foods
09.2020 - 06.2021
Bachelor of Arts - Psychology
Mount Royal University
High School Diploma -
Ecole Secondaire Notre Dame High School