Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Alexandra Mulder

Calgary

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Day Manager

Saltlik Steakhouse
03.2022 - Current


  • Implemented promotional strategies to drive sales growth, resulting in increased revenue for the store.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained new employees on company policies, procedures, and best practices, contributing to a skilled workforce prepared for success.
  • Facilitated smooth shift transitions by effectively delegating tasks and communicating vital information between teams.
  • Evaluated employee performance regularly, providing constructive feedback for improvement opportunities while recognizing achievements.
  • Collaborated with upper management to optimize staff scheduling, reducing labor costs while maintaining excellent service levels.

Server/Mentor

JOEY Restaurant Group
04.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served as role model for mentees by demonstrating strong values and ethical standards.

Server

Cactus Club Cafe Stephen Avenue
08.2021 - 01.2023


  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used slow periods to restock supplies, cutler, trays, coffee, side plates & buff wine glasses.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported needs of expo line- running food, plate stock, food quality checks
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender

Local Public Eatery
08.2019 - 02.2020
  • Working under the umbrella of Joey Restaurant corporation has put pressure on me to be consistent with beer pours and beer saver percentages, that being said, working here has improved my bartending skills to say the least
  • LOCAL is one of the most popular restaurants/beerhouses in Ottawa, with lines every weekend at the door; speed and efficiency is the utmost standard to being a bartender there
  • Teamwork is essential for Local to run smoothly, with over 100 employees every day; this job has made me appreciate the value of teamwork and how it values the customers as well to see us in sync and working together
  • Developed speed and accuracy while working with the MICROS POS

Bartender/Conference Porter

Alt Hotel
04.2019 - 07.2019
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Bartending at the hotel has encouraged me to get creative with my cocktail skills as well as refreshed my knowledge on many classic and/or trendy drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Education

Bachelor of Hospitality And Tourism Management -

Algonquin College
Ottawa, ON
12.2023

Bachelor of Commerce - Telfer School of Management

University of Ottawa
Ottawa, ON

Skills

  • High Energy & Stamina
  • Time Management
  • Food and Beverage Pairings
  • Order Accuracy
  • Dining Customer Service
  • High-Volume Dining
  • POS Operation
  • Food Safety Oversight
  • Hospitality Service Expertise
  • Conversational French
  • Sales Expertise

Certification

  • Smart Serve Certification
  • Food & Safety Handling Certification
  • First Aid & CPR/AED Level C

Hobbies

  • Wine Tastings
  • Snowboarding
  • Volleyball (Algonquin Women's Team, 2018-2019)
  • Personal Fitness

Timeline

Server/Mentor

JOEY Restaurant Group
04.2023 - 09.2023

Day Manager

Saltlik Steakhouse
03.2022 - Current

Server

Cactus Club Cafe Stephen Avenue
08.2021 - 01.2023

Bartender

Local Public Eatery
08.2019 - 02.2020

Bartender/Conference Porter

Alt Hotel
04.2019 - 07.2019

Bachelor of Hospitality And Tourism Management -

Algonquin College

Bachelor of Commerce - Telfer School of Management

University of Ottawa

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Alexandra Mulder