Alexandra Miconi
Waterdown,ON
Summary
A Highly organized, detail oriented and motivated individual, who offers over 15 years of exceptional client service, managerial and problem solving skills, throughout a variety of differing industries including Property Management, Real Estate, Retail and Special Events.
Overview
17
17
years of professional experience
Work History
Business Owner/Operator
M&B Property Management Group
09.2017 - Current
- Ensure smooth running of all properties, overseeing operations including, vendor correspondence, property maintenance and repairs, lease administration, marketing, collections and notices, inspections contracts etc.
- Developed and implemented marketing strategies to properly appeal to specific markets and increase occupancy rates.
- Provides superior customer service and communication to both clients and tenants, to enhance satisfaction, increase renewals, revenue, reputation and profitability.
- Oversaw end-to-end business processes including invoicing and bill payments to maintain proficiency and profitability.
- Consult with clients to assess needs and propose optimal solutions for each unique situation
- Defined problems to make decisions and moved forward to support quick resolution.
Real Estate Sales Agent
Royal LePage Real Estate Services Ltd., Brokerage
11.2015 - Current
- Develop and fostered strong client relationships by working to provide superior, exceptional customer service.
- Completed thorough Market research and analysis to best understand each potential property and clients needs.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences, utilizes information gathered to research and coordinate property lists and showings matching their desired criteria.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Prepared and executed full marketing plans for multiple property types including detached homes, condominiums vacant land etc.
Program Coordinator
YMCA Of Oakville
01.2014 - 06.2017
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives to meet needs of different school age, preschool and toddler aged programs.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Assistant Account Manager
Astound Group
03.2013 - 01.2014
- Assisted in planning and executing of brand and experiential marketing needs with clients across North America.
- Built strong client relationships by acting as liaison between clients, management and outside vendors.
- Completed daily administrative tasks including data entry, filing, answering phones and emails, organizing meetings and greeting visitors.
Front End Manager
Zellers
09.2010 - 02.2013
- Responsible for customer care, addressing all customer needs and concerns with professionalism, courtesy and empathy
- Ensured all frontline staff was properly trained and continuously carried out their daily duties.
- Lead team in promotion and sale of HBC credit card and incentive programs, while
maintaining daily and weekly targets. - Assisted HR Department in preparing weekly schedules, inputting new employee information
and running employee orientations. - Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Cash Office Associate
Zellers
01.2012 - 02.2013
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Sorted and counted coin and currency to make change for associates.
- Ensured that all daily incoming transactions and each terminals paper work were accounted for;
including cash, credit, check, terminal voids and vendor coupons. - Was responsible for calculating and gathering daily/weekly cash deposits for the store.
- Recorded daily information in stores GLP and Oracle systems for future references.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Summer Intern
BMO Bank Of Montreal
04.2007 - 08.2009
- Processed and filed daily invoices
- Recorded all vendor contracts in Internal Vendor Management System
- Communicated with vendor on outstanding issues or clarifications pertaining to contracts
and/or invoices - Reorganized departmental filing system to ensure more effective and efficient day-to-day
operations
Education
Bachelor of Business Administration And Management - Marketing Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2012
Bachelor of Arts - General Studies
University of Guelph
Guelph, ONSkills
- Business Planning and Strategy
- Time Management
- Organization
- Customer service
- Client care
- Relationship building & Management
- Problem solving
- Research and Analysis
Timeline
Business Owner/Operator
M&B Property Management Group
09.2017 - Current
Real Estate Sales Agent
Royal LePage Real Estate Services Ltd., Brokerage
11.2015 - Current
Program Coordinator
YMCA Of Oakville
01.2014 - 06.2017
Assistant Account Manager
Astound Group
03.2013 - 01.2014
Cash Office Associate
Zellers
01.2012 - 02.2013
Front End Manager
Zellers
09.2010 - 02.2013
Summer Intern
BMO Bank Of Montreal
04.2007 - 08.2009
Bachelor of Business Administration And Management - Marketing Management
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Arts - General Studies
University of Guelph
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