Alexandra McDermott
Invermay
Summary
Dynamic Sales/Administrative Assistant with proven expertise at Burnham Optical, excelling in customer service and office administration. Enhanced client relations and streamlined processes, achieving weekly sales goals. Recognized for effective communication and strong organizational skills, adept at managing confidential records and cash transactions with precision. Computer Literate in Microsoft Word, Excel, and Power Point. Adaptable and resourceful to succeed in a variety of environments both structured and un structured.
Overview
11
11
years of professional experience
Work History
Sales/Administrative Assistant
Burnham Optical
07.2017 - Current
- Greeted incoming patients and customers professionally and provided friendly,knowledgeable assistance. Confirmed/ made appointments, communicated with patients, updated records using EMR and Wink software. Communication between other medical clinics and hospitals in regards to patients for appointments or obtaining medical records via phone, fax, email and postal mail. Responsible for confidential medical records and documents for two Optometrists; filing, inputting information, submitting OHIP claims, error reports and monthly remittance reports. Handled cash transactions and maintained sales and payment records accurately.
- Streamlined sales with efficient data entry and management of client information in the system, meeting sales goals on a weekly basics. Increased accuracy in order processing by assisting customers with insurance billing.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily operations. Responsible for opening and closing the optical / eye clinic, as well as balancing cash and credit card statements daily.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
Administrative Assistant
Dr. Lorraine Moncrieffe Optometry
09.2016 - 07.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients. Was also responsible for booking patient appointments in TAB and IFile Paperless Program.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry, direct billing to insurance companies through the Telus Health Portal.
- Pretesting of patients including using lensometer, retinal camera, visual field testing.
Sales Associate
LensCrafters
03.2014 - 09.2016
- Organized glasses and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Diploma - Esthetician
Kingston Beauty Academy
Kingston, ON12-2008
High School Diploma -
Sydenham High School
Sydenham, ON06-2007
Skills
- Strong customer service
- Fast learner
- Teamwork and collaboration
- Effective communication
- Multitasking
- Organizational skills
- Office administration
- Client relations
Timeline
Sales/Administrative Assistant
Burnham Optical
07.2017 - Current
Administrative Assistant
Dr. Lorraine Moncrieffe Optometry
09.2016 - 07.2017
Sales Associate
LensCrafters
03.2014 - 09.2016
Diploma - Esthetician
Kingston Beauty Academy
High School Diploma -
Sydenham High School
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