Alexandra Martineau
Rancho Cucamonga
Summary
Customer-focused professional with expertise in hospitality, sales, and customer service. Delivers positive experiences in fast-paced environments while maintaining composure under pressure. Builds strong relationships through effective communication and a welcoming demeanor, ensuring customers feel valued and comfortable.
Overview
12
12
years of professional experience
Work History
Cashier & Sales Associate
OG Smoke Shop
California
01.2025 - Current
- Delivered friendly and efficient customer service, enhancing customer experience and loyalty.
- Assist customers with purchases and product recommendations
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, resulting in balanced end-of-shift reports.
- Maintained store cleanliness and organization
- Oversaw daily store operations independently, ensuring smooth functioning and customer satisfaction.
Cashier & Customer Service
Bin and Win
California
01.2019 - 01.2025
- Facilitated customer assistance in high-volume environment, enhancing overall shopping experience
- Processed transactions quickly and accurately
- Executed cash register operations during peak hours, minimizing wait times for customers
- Assisted customers with product selection and inquiries.
- Built positive relationships with customers and coworkers
- Ensured organized store operations and cleanliness, contributing to a welcoming atmosphere
- Operated heavy lifting machinery such as cranes or forklifts while loading and unloading materials.
Server & Hostess
Mama’s Mexican Kitchen
Seattle
01.2017 - 01.2019
- Greeted and seated guests to optimize restaurant flow and enhance guest experience
- Greeted guests upon arrival and escorted them to their tables.
- Provided attentive customer service in a busy dining environment
- Coordinated with servers to ensure smooth dining service and timely guest service.
- Managed reservation system to ensure efficient guest seating.
- Assisted guests with menu questions and handled payments
- Maintained welcoming, organized atmosphere to improve guest satisfaction
- Managed food and beverage orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
Retail Associate
Bootyland Kids
Seattle
01.2016 - 01.2018
- Assisted customers with product selection and provided knowledgeable recommendations.
- Used product knowledge to suggest items to match client needs.
- Processed transactions accurately using point-of-sale systems.
- Stocked shelves and managed inventory levels for optimal product availability.
Retail Sales Associate
Yazdi
Seattle
01.2016 - 01.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Styled customers by providing personalized fashion advice and outfit coordination.
- Consulted with clients to understand their styling preferences and needs.
- Maintained visual store presentation and organization
- Assisted with inventory and sales support
Cashier & Food Runner
Veggie Grill
Seattle
01.2015 - 01.2016
- Assisted guests with orders and payments in a fast-paced environment
- Processed payments accurately using point-of-sale system for transactions.
- Delivered food quickly and accurately during busy shifts
- Worked closely with kitchen and front-of-house staff to maintain smooth service
- Collaborated with team members to ensure timely meal preparation and delivery.
- Prepared ingredients and dishes according to restaurant recipes and standards.
- Assisted in training new servers on menu knowledge and service techniques.
- Upsold daily specials and promoted menu items to enhance guest experience.
Front Desk Associate
Tropical Tan
Seattle
01.2014 - 01.2015
- Oversaw front desk operations, ensuring streamlined customer service and efficient workflow.
- Scheduled appointments and greeted customers to create welcoming first impressions.
- Maintained a professional and welcoming environment
- Assisted customers in selecting appropriate tanning packages and services.
- Monitored client usage of tanning beds for safety compliance.
- Demonstrated product features and benefits to enhance customer understanding.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
Education
High School -
Roosevelt High School
Seattle, WA01-2014
Skills
- Exceptional communication and relationship building abilities
- Cash handling & POS systems
- High volume dining
- Skilled in creating positive customer experiences
- Team-oriented with independent work experience
- Adaptable and solution focused
- Food Running
- Upselling and sales experience
- Fast-Paced multitasking
- Reliable under pressure
- Customer conflict resolution
- Opening and closing duties
- Flexible and Adaptable
Timeline
Cashier & Sales Associate
OG Smoke Shop
01.2025 - Current
Cashier & Customer Service
Bin and Win
01.2019 - 01.2025
Server & Hostess
Mama’s Mexican Kitchen
01.2017 - 01.2019
Retail Associate
Bootyland Kids
01.2016 - 01.2018
Retail Sales Associate
Yazdi
01.2016 - 01.2017
Cashier & Food Runner
Veggie Grill
01.2015 - 01.2016
Front Desk Associate
Tropical Tan
01.2014 - 01.2015
High School -
Roosevelt High School