Alexandra Marlowe
Columbia
Summary
Dynamic Practice Administrator at Adventist Health Sonora with expertise in operations management and patient relations. Enhanced staff productivity through targeted training and streamlined processes, significantly improving patient access and satisfaction. Skilled in HIPAA compliance and fostering a collaborative work culture, driving continuous improvement in service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Administrator
Adventist Health Sonora
04.2021 - Current
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 45 office personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
Front Office Quality Trainer
Adventist Health Sonora
07.2020 - 04.2021
- Implemented process improvements by identifying areas of weakness and designing targeted training programs.
- Stayed informed about industry best practices and emerging trends in quality assurance, regularly updating course content accordingly.
- Led workshops focused on specific quality-related topics, fostering an environment where employees felt comfortable sharing ideas openly without fear of judgment or criticism.
- Increased employee competency levels with regular skill assessments and individualized coaching plans.
- Evaluated the effectiveness of training materials, refining content as needed to ensure clarity and comprehension.
- Mentored new hires during their onboarding process, providing guidance on best practices for maintaining high-quality output.
Revenue Cycle Associate
Adventist Health Sonora
04.2019 - 07.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Collaborate effectively with billing, coding, charge teams, and leadership
- Independently determine root causes of billing issues, record pertinent data, execute corrections, and communicate the data to key players.
Patient Access Representative
Adventist Health Sonora
01.2019 - 04.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Business Owner
Mom Life Designs
04.2017 - 04.2019
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Conceptualized creative designs for print materials, banners, and signs.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
- Assisted clients throughout the design process ensuring a smooth transition from artwork to the final printed product.
Instructor
Watch Resources
03.2012 - 03.2016
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Caregiver
In Home Caregiving Services
07.2008 - 01.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
No Degree - Nursing Pre-requisites
Columbia Junior College
Columbia, CAHigh School Diploma -
Sonora High School
SonoraSkills
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
- Performance improvement
- Revenue cycle management
- Electronic health records
- Policy and procedure development
- Continuous improvement
- New hire training
- Policy implementation
Accomplishments
- Solo Flight Award Recipient | Watch Resources
Promoting independence and access for mentally disabled students through exceptional guidance.
- Shining Star Award | Adventist Health Sonora
Service excellence through proactively managing the ambulatory revenue cycle.
Certification
- Basic Life Support
- Federal UDS Certification
- Mental Health First Aid Certification
Timeline
Practice Administrator
Adventist Health Sonora
04.2021 - Current
Front Office Quality Trainer
Adventist Health Sonora
07.2020 - 04.2021
Revenue Cycle Associate
Adventist Health Sonora
04.2019 - 07.2020
Patient Access Representative
Adventist Health Sonora
01.2019 - 04.2019
Business Owner
Mom Life Designs
04.2017 - 04.2019
Instructor
Watch Resources
03.2012 - 03.2016
Caregiver
In Home Caregiving Services
07.2008 - 01.2013
No Degree - Nursing Pre-requisites
Columbia Junior College
High School Diploma -
Sonora High School
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