Summary
Overview
Work History
Education
Skills
Passion
Animal Care Experience
Timeline
Generic

Alexandra Marie Pereyda

Alta Loma

Summary

Proactive and meticulous Assistant Manager with over 10 years of customer service experience, specializing in front desk operations, leading high-performance teams, intense problem solving and specializing in client relations. Dedicated to utilizing customer service and managerial skills to contribute effectively to a dynamic and profitable work environment.


"A racehorse that consistently runs just a second faster than another horse is worth millions of dollars more. Be willing to give that extra effort that separates the winner from the one in second place."

-H. Jackson Brown Jr.

Overview

15
15
years of professional experience

Work History

Manager With Keys / Medication Specialist

PetSmart Pets Hotel
05.2017 - Current
  • Managed daily operations, ensuring top-tier pet care and customer service, enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
  • Administered medications and specialized care for pets with medical needs, implemented risk management protocol now used throughout a multi-billion dollar company, vet transport, communication with veterinary personnel/pet parents advocating for client welfare.
  • Supervised, mentor and trained staff on handling, Petsmart policies, safety protocols and career development
  • Ensured cleanliness, comfort, and well-being of all animals in the facility
  • Maintained hotel performing routine repairs, handling plumbing, electrical, daily wear and tear and ensuring all equipment is in good working order.
  • Coordinated boarding schedules, customer inquiries and engaging in meeting sales goals, identifying company needs in existing systems and implementing appropriate solutions.
  • Communicating and aiding with high volume/fast paced work flow through multiple departments to ensure client satisfaction and ultimately sales profit
  • Improved/create marketing to attract new customers and promote business specials, events, add-ons to aid in all business sectors

Assistant Manager / Cosmetologist

The Village Salon
09.2013 - 06.2016
  • Delivered high-quality personalized customer service in a top-rated salon
  • Managed financial transactions, end-of-day cash balancing, and record-keeping
  • Handled product inventory, retail management, and office supply orders
  • Scheduled appointments, assigned stylists, and processed client in and checkouts
  • Promoted salon services, products, and marketing events
  • Provided coaching to new staff members

Security

Rillito Park Race Track
01.2010 - 12.2012
  • Patrolled grounds and managed population control
  • Documented attendance, supervised financial transactions, and ensured public safety
  • Assisted in blood sample collection for Arizona Department of Racing
  • Maintained safety protocols for animals and personnel

Education

Licensed Cosmetologist -

Arizona State Board of Cosmetology
03.2025

2013-2014 -

Pima Community College
Tucson, AZ
12.2014

High School Diploma -

Sabino High School
Tucson, AZ
05.2013

1,600 Hours Completed - Cutting Class

Pima County Joint Technical Education District
01.2013

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Desk Management
  • Problem-Solving
  • Time Management

Passion

Passionate about animals and committed to their well-being, with extensive experience in handling, animal husbandry, and training a variety of species.

Animal Care Experience

  • Extensive hands-on experience with various animals, including:
  • Dogs, Training, Grooming, Medicating, Wound care, Safe restraint positions
  • Cats, Raising, Grooming, Safe handling
  • Horses, Training, First aid, Handling racehorses for veterinary procedures
  • Rabbits, Guinea Pigs, Donkeys, Goats, and Birds, General care, Injury treatment, Breeding experience

Timeline

Manager With Keys / Medication Specialist

PetSmart Pets Hotel
05.2017 - Current

Assistant Manager / Cosmetologist

The Village Salon
09.2013 - 06.2016

Security

Rillito Park Race Track
01.2010 - 12.2012

High School Diploma -

Sabino High School

Licensed Cosmetologist -

Arizona State Board of Cosmetology

2013-2014 -

Pima Community College

1,600 Hours Completed - Cutting Class

Pima County Joint Technical Education District

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Alexandra Marie Pereyda