Alexandra Mardones
Airdrie,AB
Summary
Highly organized Administrative Professional with experience supporting leadership, managing confidential documentation, coordinating scheduling and hiring, and maintaining compliance-driven operations. Background includes healthcare administration and phlebotomy at Alberta Children’s Hospital, startup office management, and operational leadership in multi-location environments. Recognized for discretion, accuracy, professionalism, and the ability to manage sensitive information in fast-paced, regulated settings. Seeking an Administrative / Management role.
Overview
10
10
years of professional experience
Work History
Office Manager
Clean Air and Water Solutions
Calgary, Alberta
02.2025 - Current
- Managed daily office operations within a growing organization
- Facilitated scheduling for sales representatives in collaboration with lead generation teams
- Supported hiring, onboarding, and administrative documentation
- Provided administrative support to leadership, including scheduling and correspondence
- Maintained organized digital and physical records
- Served as liaison between management, staff, and external partners
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported project management efforts by organizing meetings and documentation.
- Managed schedules and appointments for team members and clients.
Medical Laboratory Assistant
Alberta Precision Laboratories
Calgary, Alberta
07.2022 - Current
- Perform phlebotomy procedures in accordance with hospital protocols, ensuring accuracy, safety, and strict adherence to regulatory standards
- Handle highly sensitive patient information and medical documentation while maintaining confidentiality and compliance
- Demonstrate professionalism and composure when working with pediatric patients and families in emotionally demanding situations
- Complete precise data entry, specimen labeling, and documentation verification
- Manage multiple priorities simultaneously in a fast-paced, detail-driven environment
- Communicate clearly and professionally with patients, families, and multidisciplinary teams
- Assist with training and onboarding support for new staff
Manager/Community Relations Manager
Boston Pizza International
Airdrie, AB
09.2015 - 02.2021
- Supported senior leadership with administrative coordination
- Supervised employee scheduling and improved workforce management.
- Assisted with hiring, onboarding, and personnel documentation
- Maintained compliance with internal policies and procedures
- Managed professional correspondence with vendors and community partners
- Handled sensitive employee and customer matters with discretion
- Coordinated inventory management and ordering processes for optimal stock levels.
- Provided leadership during times of organizational change or crisis situations.
- Developed promotional strategies to boost customer satisfaction and retention.
Education
Medical Laboratory Assistant - Medical Laboratory Science
ABES College
Calgary, AB06-2022
Some College (No Degree) - Bachelor of Science
Mount Royal University
CalgaryHigh School Diploma -
Alberta Distance Learning Center
Calgary06-2007
Skills
- Executive Administrative Support
- Calendar & Schedule Management
- Meeting Coordination
- Professional Correspondence
- Inbox & Communication Management
- Confidential & Sensitive Information Handling
- Records & File Management
- Hiring & Onboarding Support
- Training Coordination
- Time Management
- Multitasking & Prioritization
- Problem Solving
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace
- Bilingual: English & Spanish (Fluent – Reading & Writing)
Timeline
Office Manager
Clean Air and Water Solutions
02.2025 - Current
Medical Laboratory Assistant
Alberta Precision Laboratories
07.2022 - Current
Manager/Community Relations Manager
Boston Pizza International
09.2015 - 02.2021
Medical Laboratory Assistant - Medical Laboratory Science
ABES College
Some College (No Degree) - Bachelor of Science
Mount Royal University
High School Diploma -
Alberta Distance Learning Center