Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager
Alexandra Marche- MacKenzie

Alexandra Marche- MacKenzie

Bolton ,ON

Summary

Dynamic and adaptable professional with a proven track record at Tim Hortons, enhancing team efficiency and customer satisfaction through exceptional customer service and problem-solving skills. Excelled in fast-paced environments, significantly contributing to continuous improvement and goal achievement. Skilled in cash handling and fostering collaborative teamwork, I bring a positive attitude and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Team Member

Tim Hortons
09.2022 - 06.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.

Dishwasher

The Rockford
09.2022 - 02.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.

Education

High-school Diploma -

Central Peel Secondary School
Brampton, ON

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Adaptability
  • Continuous Improvement
  • Goal Setting
  • Self Motivation
  • Effective Communication
  • Problem-solving abilities
  • Written Communication
  • Idea Development and Brainstorming
  • Multitasking Abilities
  • Active Listening
  • Multitasking
  • Organizing Work Stations
  • Goal Setting and Achievement
  • Creativity and Innovation
  • Safety understanding
  • Decision-making capabilities
  • Money Handling
  • Flexible Schedule
  • Cash Handling
  • Following Instructions
  • Collaboration and Teamwork
  • Excellent Communication
  • Decision-Making
  • Organizational Skills

Languages

English
Native or Bilingual

Timeline

Team Member

Tim Hortons
09.2022 - 06.2024

Dishwasher

The Rockford
09.2022 - 02.2023

High-school Diploma -

Central Peel Secondary School

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Alexandra Marche- MacKenzie