Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Allie Main

Grande Prairie,AB

Summary

I am a reliable, experienced and enthusiastic individual with over 10+ years of customer service. I possess great communication skills, am able to multitask, and pay great attention to detail and guest needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Shift Leader

Fixx Urban Grill
04.2023 - 05.2025
  • POS trained, IPAD trained
  • Supervised all FOH staff during high volume shifts, ensuring smooth operations and exceptional customer service.
  • Handled customer concerns professionally to maintain guest satisfaction.
  • Collaborated with kitchen and host teams to streamline service flow.
  • Delivered high quality service in a fast paced dining environments, ensuring guest satisfaction and repeat business.
  • Cultivated warm relationships with regular customers.
  • Responsible for opening, and closing the restaurant, including setup, cleanup, cashout, ensuring readiness for service and end of day shutdown.
  • Routinely handled a high volume of tables.

Server

MR MIKES SteakhouseCasual
07.2022 - 04.2023
  • Cross trained in, serving, bartending, hosting, bussing, expo.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Paliottis Italian Kitchen
12.2020 - 02.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked guests' identification before serving alcoholic beverages.
  • Packaged to go orders, for companies such as Skip The Dishes and Doordash
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.


Education

1

Administrative Assistant Certificate - Business Administration

Okanagan College
Kelowna, None
06-2017

Skills

  • Customer Service
  • Leadership
  • Teamwork
  • Organization
  • Time Management
  • Complaint Handling
  • Multitasking

Languages

English

Certification

  • ProServe Certificate
  • Serving it Right Certificate

Timeline

Server/Shift Leader

Fixx Urban Grill
04.2023 - 05.2025

Server

MR MIKES SteakhouseCasual
07.2022 - 04.2023

Server

Paliottis Italian Kitchen
12.2020 - 02.2022

1

Administrative Assistant Certificate - Business Administration

Okanagan College

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Allie Main