Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Luis

Mississauga

Summary

A customer service professional who brings valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Student Union Front Desk Associate

Wilfrid Laurier University
09.2024 - Current
  • Responsible for monitoring the front desk and assisting students and customers both in person and online with their daily needs
  • Worked alongside other staff to create a welcoming and organized space for student affairs and all things regarding the university student union

Summer Tutor

Dufferin Peel Catholic District School Board
07.2024 - 07.2024
  • Assisted summer school teachers in this thirteen-day program by creating class plans, conducting activities with the students, and fulfilling basic duties such as photocopying, monitoring recess, and answering the phone
  • Taught both mathematics and literacy to students from ages 12 to 15, as well as corrected their homework and provided academic feedback

Hostess

Boston Pizza
05.2024 - 07.2024
  • In charge of greeting and seating customers, maintaining an organized dining room, assisting servers with bringing out dishes and cashing out tables, and expediting meals from the kitchen to the dining room

Private Housecleaning
09.2023 - 04.2024
  • Provided high-quality cleaning and organization services for private households
  • Skilled in deep cleaning, laundry, and household management, ensuring a spotless and well-maintained living space
  • Known for reliability and efficiency, with a strong commitment to client satisfaction

Customer Service Representative

Canadian Tire
10.2020 - 08.2023
  • Acting team lead for front-end cashiers, processed returns and exchanges, completed eCommerce orders, and assisted with various duties on the retail floor

Education

Undergrad - General BA

Wilfrid Laurier University
03.2025

Diploma -

St. Marcellinus Secondary School
06.2022

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Organization
  • POS
  • Microsoft Office
  • Google Workspace
  • Time management
  • Conflict resolution
  • Critical thinking
  • Problem-solving skills

Certification

  • G Ontario Driver’s License
  • Standard First Aid/CPR-C
  • Smart Serve
  • WHMIS/SHERM
  • Workplace Violence Harassment Prevention
  • AODA Integrated Accessibility Training

Timeline

Student Union Front Desk Associate

Wilfrid Laurier University
09.2024 - Current

Summer Tutor

Dufferin Peel Catholic District School Board
07.2024 - 07.2024

Hostess

Boston Pizza
05.2024 - 07.2024

Private Housecleaning
09.2023 - 04.2024

Customer Service Representative

Canadian Tire
10.2020 - 08.2023

Undergrad - General BA

Wilfrid Laurier University

Diploma -

St. Marcellinus Secondary School

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Alexandra Luis