ALEXANDRA LEGGAT
Woodbridge,ON
Summary
Dynamic Administrative Manager with a proven track record in driving business growth through strategic sales initiatives. Skilled in project management and client communication, optimizing workflows to enhance operational efficiency. Demonstrated success in developing training programs that elevate team performance and productivity. Committed to leveraging expertise to further organizational success.
Overview
14
14
years of professional experience
Work History
Administrative Manager
Chi Junky Pilates and Wellness
08.2024 - 02.2025
- Coordinated communication between clients and executives.
- Coordinated gatherings.
- Boosted business growth by $200,000 through strategic cold calling and targeted marketing campaigns.
- Sold weekly unlimited memberships to customers.
- Developed training materials for new hires on how to use office equipment efficiently.
- Oversaw complex office support, managing records database, and organizing contracts.
- Planned and controlled budgets for contracts, equipment and supplies.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
Serving Manager
The Broadview Hotel
08.2023 - 05.2024
- Directed and assisted in general dining room cleaning and sanitation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Held performance reviews to identify and correct areas needing improvement.
- Monitored system performance to ensure optimal operation of servers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Collected cash sales from employees to properly tip each server after shift.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Motivated staff through acknowledgment of hard work and achievements.
Bottle Service and Waitress
Toronto Beach Club
Toronto, Canada
06.2022 - 08.2023
- Routinely managed double shifts lasting until early morning.
- Consistently achieved highest sales among servers.
- Cultivated strong relationships with a dedicated client base in the beaches area.
- Stocked service areas with supplies during slow periods.
- Processed payments accurately using cash registers or POS systems.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Replenished beverages when necessary.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Server
Outrigger
Toronto, Canada
01.2017 - 01.2022
- Explained menu items, describing ingredients and cooking methods upon request.
- Answered questions about menu items, ingredients, and pricing.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus and answered questions regarding items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Developed positive relationships with regular customers through friendly conversation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Waitress/Bottle Service
Buonanotte
Toronto, Canada
01.2014 - 01.2017
- Boosted weekly restaurant visibility and secured booth reservations.
- Routinely handled extended work hours, finishing at 4am.
- Excelled in server position with leading sales prior to restaurant closing.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Answered questions about menu items, ingredients, and pricing.
- Trained new employees to perform duties.
- Communicated daily specials to customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Fine Dining Server/manager
The Toronto Hunt Club
Toronto, Canada
01.2013 - 01.2015
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Set up tables in between patrons to reduce wait times.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
- Contributed to the development of new menu items and service protocols.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Utilized POS systems for order entry and processing with precision.
- Promoted additional menu items or special offers as appropriate.
- Participated in regular staff meetings and training sessions to improve service standards.
- Provided menus, explained daily specials, and answered questions about menu items.
- Checked back with customers to ensure satisfaction with each course.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
Customer Service Representative
Roots
Toronto, Canada
01.2011 - 01.2012
- Stocked shelves with merchandise according to company standards.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Handled customer complaints in a professional manner.
- Described merchandise and explained use, operation and care.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Used product knowledge to suggest items to match client needs.
- Operated point-of-sale systems accurately to process payments from customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Maintained records related to sales for store management.
Education
Diploma - Event Management
George Brown College
04.2015
Graduated and Gained OSSD -
Birchmount Park Collegiate Institute
06.2013
Skills
- Project management
- Budget planning
- Office administration
- Data analysis
- Employee training
- Client communication
- Workflow improvement
- Sales strategy
- Customer service
- Team leadership
- Process development
- Time management abilities
- Office supervision
References
Available Upon Request
Timeline
Administrative Manager
Chi Junky Pilates and Wellness
08.2024 - 02.2025
Serving Manager
The Broadview Hotel
08.2023 - 05.2024
Bottle Service and Waitress
Toronto Beach Club
06.2022 - 08.2023
Server
Outrigger
01.2017 - 01.2022
Waitress/Bottle Service
Buonanotte
01.2014 - 01.2017
Fine Dining Server/manager
The Toronto Hunt Club
01.2013 - 01.2015
Customer Service Representative
Roots
01.2011 - 01.2012
Diploma - Event Management
George Brown College
Graduated and Gained OSSD -
Birchmount Park Collegiate Institute
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