Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Alexandra Leclerc

Winnipeg,Manitoba

Summary

Experienced and result-orientated manager with fifteen years of experience in a retail environment. Motivated professional with strength in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization and visual merchandising. Prepared, organized and trained in product knowledge and store regulations. Committed to creating an environment that is conductive in achieving increased sales and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Bakery Manager

Safeway
09.2022 - Current
  • Established performance goals and empowered bakers to exceed targets.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established and maintained relationships with suppliers

Bakery Manager

Sobeys Kenaston
10.2016 - 06.2022
  • Led a team of 12 employees, conducting the day-to-day operations of the department
  • Recruited and trained all employees adhering to company standards
  • Instilled exceptional customer service skills unto all employees
  • Designed appealing product displays
  • Developed weekly schedules while accounting for employee and store needs
  • Preformed relief store manager duties
  • Responsible for resolving complaints and concerns
  • Maintained temperature, sweep and sanitation logs
  • Ordered and maintained inventory of ingredients and supplies needed for bakery production
  • Worked hands on in the department preforming packaging, cake decorating and baking duties
  • Execution of company programs, ensuring their success.

Head Cake Decorator

Sobeys Kenaston
07.2009 - 10.2016
  • Maintaining an accurate inventory of decorated cakes at all time, including back up cakes during holidays, promotions and other peak cake occasions
  • Kept cake display full at all times, providing a vast variety of cakes, attractively displayed
  • Icing, decorating, packaging, labelling and pricing product for cake display
  • Managing high-volume workload with deadline-driven and fast-paced environment
  • Handling customer calls, responding to inquiries and resolving order conflicts.

Packager/Cake Decorator

Sobeys St. Vital
05.2007 - 07.2009
  • Assisted customers with purchases, providing them with general knowledge about our products
  • Packaged, labelled and merchandised product
  • Conducted and recorded shrink of product, counted remaining inventory of product
  • Prepared custom cakes for customers.

Education

Highschool diploma -

Glenlawn Collegiate
Winnipeg, MB
06.2009

Skills

  • Leadership and management training
  • Self-motivated and organized team player
  • Impeccable customer service
  • Excellent staff recruiter and mentor
  • Excellent attention to detail
  • Strong merchandising and visual skills
  • Ability to give clear directions and set expectations for staff
  • Ability to thrive in a fast paced, multi-tasking environment with shifting priorities
  • Proficient in Microsoft office
  • Strong written and verbal communication skills

Accomplishments

Achieved 4.0 - exceeds overall on F23 Performance Review

- Improved customer experience by increasing assortment and improving in stock condition on a daily basis, with a department score of 95%

- Improved employee engagement by coaching staff, and being a mentor for my mentee

- Improved in stock position, drove sales and motivated my team, resulting in sales exceeding budget by 12k.

Recipient of Value Champion Award "People Powered" 2023

Nomination letter:

"Alex joined our team six months ago, and has quickly made many improvements to the department. The staff she walked into were unmotivated and struggling to get all tasks completed. She empowered her employees with her knowledge and her own to try different things. Her team is now much more engaged and excited to be at work. They also consistently have the highest department increase YOY, which also helps motivate the team. Alex does not give up on people and works one on one with new hires to ensure that they have the knowledge and skills needed to preform the job. Alex takes pride in her department and consistently recognizes the work that her team does to continuously improve. "

References

  • Eric MacIntosh, Manager, (204) 294-8223
  • Rob Fulton, Manager, (204) 955-1540

Timeline

Bakery Manager

Safeway
09.2022 - Current

Bakery Manager

Sobeys Kenaston
10.2016 - 06.2022

Head Cake Decorator

Sobeys Kenaston
07.2009 - 10.2016

Packager/Cake Decorator

Sobeys St. Vital
05.2007 - 07.2009

Highschool diploma -

Glenlawn Collegiate
Alexandra Leclerc