Experienced and result-orientated manager with fifteen years of experience in a retail environment. Motivated professional with strength in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization and visual merchandising. Prepared, organized and trained in product knowledge and store regulations. Committed to creating an environment that is conductive in achieving increased sales and customer satisfaction.
Achieved 4.0 - exceeds overall on F23 Performance Review
- Improved customer experience by increasing assortment and improving in stock condition on a daily basis, with a department score of 95%
- Improved employee engagement by coaching staff, and being a mentor for my mentee
- Improved in stock position, drove sales and motivated my team, resulting in sales exceeding budget by 12k.
Recipient of Value Champion Award "People Powered" 2023
Nomination letter:
"Alex joined our team six months ago, and has quickly made many improvements to the department. The staff she walked into were unmotivated and struggling to get all tasks completed. She empowered her employees with her knowledge and her own to try different things. Her team is now much more engaged and excited to be at work. They also consistently have the highest department increase YOY, which also helps motivate the team. Alex does not give up on people and works one on one with new hires to ensure that they have the knowledge and skills needed to preform the job. Alex takes pride in her department and consistently recognizes the work that her team does to continuously improve. "