Alexandra Lawrence
St. Catharine's,ON
Summary
Demonstrates composure and efficiency in fast-paced dining environments. Effectively manages high-volume service while ensuring exceptional guest experiences and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Fiddlers Pour House
St. Catharine's, ON
07.2020 - Current
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed food and drink orders efficiently during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Cleared tables and bussed dishes to allow for quick setups.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with a personable attitude.
- Delivered exceptional customer service in a fast-paced dining environment.
Pantry/Line Cook
Fresco's Euro Grille and Bar
St. Catharine's, ON
12.2014 - 12.2024
- Prepared pastas, salads, pizzas and desserts in a timely manner.
- Restocked fridges and freezers throughout shift, assembling premade items strategically to optimize stock levels and reduce waste.
- Ensured cleanliness and organization of kitchen and dining area to enhance guest experience.
- Observed restaurant policies and food safety regulations in covering, labeling and storing unused and left-over food products.
- Collaborated with diverse coworkers to resolve product and service issues, fostering a positive work environment.
Education
Advanced Diploma - Early Childhood Education
Niagara College
Welland, ON04-2021
Skills
- Able to handle fast-paced environments
- Knowledge of classic cocktail recipes, spirits, wine and beer
- Provide a welcoming experience
- Effective customer upselling
- Time management
- Team-oriented
- Exceptional customer service
Certification
- Successfully completed the Smart Serve course for Ontario - 2022
- First Aid CPR Training - 2025
Timeline
Server/Bartender
Fiddlers Pour House
07.2020 - Current
Pantry/Line Cook
Fresco's Euro Grille and Bar
12.2014 - 12.2024
Advanced Diploma - Early Childhood Education
Niagara College