Alexandra Lappin
Calgary
Summary
Highly motivated and adaptable professional with a strong background in customer service, team leadership, and healthcare. Thrives in fast-paced environments through effective communication, problem-solving, and attention to detail. Provides exceptional client care as a server and dining supervisor, demonstrating strong organizational and leadership skills. Currently completing a Bachelor of Science in Nursing, bringing empathy, adaptability, and critical thinking to every role. Collaborates effectively with diverse teams, manages responsibilities under pressure, and delivers compassionate, client-centered care. Commited to leveraging htese qualitites to drive team success and contribute to organizational growth
Overview
3
3
years of professional experience
Work History
Nursing Student
University of Saskatchewan
09.2023 - 05.2026
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Actively sought feedback from nursing staff and incorporated constructive criticism into personal practice for continuous improvement and professional growth.
- Developed strong organizational skills through careful management of multiple patient assignments and competing priorities during clinical rotations.
- Effectively communicated with diverse populations of patients using active listening skills and empathy to build rapport during interactions.
- Maintained personal growth and development through ongoing process of formal and informal education.
- Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in the workplace.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Dining Services Supervisor
Heritage Park Historical Village
06.2024 - 09.2024
- Reduced labor costs through efficient scheduling practices, balancing staffing needs with budget constraints.
- Maintained a clean and efficient dining hall, ensuring compliance with health and safety regulations.
- Supervised wait staff during meal service.
- Increased staff productivity by implementing comprehensive training programs and providing ongoing support.
- Implemented innovative strategies to reduce wait times during busy periods while maintaining impeccable service standards.
- Collaborated with kitchen staff to ensure smooth operations between front-of-house and back-of-house teams.
- Incorporated guest feedback to consistently improve the dining experience and adapt to changing preferences, resulting in a loyal customer base.
- Coordinated dining service with other departments.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction.
- Maintained responsibility for food and beverage ordering, regularly assessing departmental needs and verifying sufficient stock levels.
Food Services Server
Heritage Park Historical Village
05.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers
- Kept updated knowledge of menu, recommending specific items according to preference and food allergies
- Operated a Point-of-Sale machine
- Elevated customer satisfaction through follow-up and enthusiastic customer service
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Nursing
University of Saskatchewan
Saskatoon, SK05-2026
Skills
- Consistently Dependable
- Trustworthy Team Member
- Effective Communication
- Adaptable to Diverse Environments
- Team-Oriented and Self-Motivated
- Committed to Skill Development
- Knowledge of Health Regulations
- Guest relations
- Strong leadership
- Proserve Certification
Timeline
Dining Services Supervisor
Heritage Park Historical Village
06.2024 - 09.2024
Nursing Student
University of Saskatchewan
09.2023 - 05.2026
Food Services Server
Heritage Park Historical Village
05.2023 - 05.2024
Bachelor of Science - Nursing
University of Saskatchewan
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