ALEXANDRA KUYVENHOVEN
Toronto,Canada
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freelancer
Virtual Assistance and Travel Advice Services
03.2023 - Current
- Curated and tailored travel recommendations for SE Asia and the Americas, including transportation, accommodation, and insurance plans, ensuring that clients' needs and budgets were met.
- Supported a Shopify business and Airbnb hosts with customer/guest communication and booking/order management, improving response times and accuracy.
- Coordinated schedules and meetings using Google Calendar, ensuring seamless scheduling across multiple time zones.
Guest Services Administrator
Toronto Bicycle Tours & Events
08.2023 - 09.2024
- Streamlined booking processes using the Xola Reservation System, efficiently creating public and private tour/rental bookings, and ensuring all special requests for guests and third parties (Viator, Get Your Guide, Civitatis, and Airbnb).
- Managed tour logistics, social media, research for staff recruiting, and schedules with Slack, Meta, Airbnb Host, Google Suite, and WhenlWork.
- Monitored emails, sorted mail, and distributed correspondence accordingly while assisting in the design of new forms, templates, and administrative systems to optimize workflow processes within the organization.
Customer Service Representative
Continental Currency
Hamilton, ON
03.2021 - 03.2023
- Processed foreign currency buybacks and sales, provided knowledgeable assistance on foreign exchange rates and money orders, delivered high-quality customer service and supported travel needs.
- Balanced and prepared currency deposits, following compliance regulations and reporting suspicious transactions.
- Performed administrative tasks such as filing paperwork, updating database records for travellers/business clients and generating reports.
Guest Services Administrator
Chicopee Ski & Summer Resort
Kitchener, ON
10.2020 - 03.2021
- Provided exceptional guest services and front-line customer service, offering information and assistance to enhance visitors' experiences.
- Administered lift tickets, rental forms, membership waivers, program sales, and gift certificates, and promptly handled transactions and documentation.
- Managed phone reception and email inquiries to resolve guest issues promptly and professionally.
Event Assistant (Work Placement)
Mohawk College
Hamilton, ON
09.2019 - 05.2020
- Organized travel arrangements, researched, and created itineraries for students and teachers attending business events in Vancouver, B.C.
- Assisted in event planning and set-up, contributing to the successful execution of the SURGE co-op program and McKeil School of Business Showcase events, enhancing attendee engagement and satisfaction.
- Managed data collection and analysis using MS Excel, Word, and PowerPoint, with accurate and organized information.
Education
Ontario College Diploma - Tourism
Mohawk College
01.2019
Ontario High School Diploma -
Nora Frances Henderson Secondary School
01.2017
Skills
- Customer Service: 6 years of experience
- Microsoft Office: 6 years of experience
- Google Suite: 2 years of experience
- Administration: 2 years of experience
- Event Planning: 1 years of experience
- Social Media (Meta and TikTok): 1 years of experience, including video content creation for Frever
- Global Distribution Systems (GDS): Trained in Sabre and Apollo at Mohawk College
- Geographic Information Systems (QGIS): Studied at Mohawk College, 2021
- Other notable skills: Invoice Processing, Data Entry, Travel Coordination, Scheduling, Organization, Attention to Detail, Self Motivation, Multitasking Abilities, and Problem-Solving
Certification
- Canva Graphic Design Essentials Certificate 2024
- Meta Principles of UX/UI Design Certificate 2024
- TICO Travel Counsellor Certification 2019
Languages
Spanish: Completed Levels 1, 2, and 3 at George Brown College, 2024
French: Competence in the French Language Levels 1 and 2 at Mohawk
References
References available upon request.
Timeline
Guest Services Administrator
Toronto Bicycle Tours & Events
08.2023 - 09.2024
Freelancer
Virtual Assistance and Travel Advice Services
03.2023 - Current
Customer Service Representative
Continental Currency
03.2021 - 03.2023
Guest Services Administrator
Chicopee Ski & Summer Resort
10.2020 - 03.2021
Event Assistant (Work Placement)
Mohawk College
09.2019 - 05.2020
- Canva Graphic Design Essentials Certificate 2024
- Meta Principles of UX/UI Design Certificate 2024
- TICO Travel Counsellor Certification 2019
Ontario College Diploma - Tourism
Mohawk College
Ontario High School Diploma -
Nora Frances Henderson Secondary School
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