Alexandra Kist
Orange
Summary
I am a detail oriented professional seeking an opportunity to bring my expertise in customer service and administrative support to the City of Irvine, where I can make a significant impact on both process and overall business growth. With a proven ability to manage internal business operation, I am ready to embrace new challenges and drive transformative outcomes for your organization.
Overview
8
8
years of professional experience
Work History
Project Coordinator
Capsule Manufacturing
06.2021 - Current
- Coordinate deployment team schedules and optimize shipment processes, leading to over 55 successful installations and a 37% reduction in shipping costs
- Conduct thorough performance reviews, craft job descriptions, conduct interviews, and manage team dynamics, ensuring a high-performing workforce
- Develop and communicate project plans and installation schedules
- Implemented asset tracking system allowing me to oversee client assets totaling over $1.2 million
- Spearheaded implementation of an expense platform, resulting in a remarkable 40% reduction in team spend.
- Process purchase orders and pay vendor invoices
- Reconcile daily banking transactions and purchases
- Prepare sales orders and work with customers to pay invoices based on contracted milestones
Service Manager
Cintas Fire Protection
11.2019 - 06.2021
- Managed team of 7-11 partners responsible for servicing local customer base generating over $3.5 million in revenue
- Added new business each year by developing and maintaining positive customer relationships and achieved consistent financial growth for the department
- Presented monthly business results to leaders and led weekly team meetings, skills training sessions, and field rides with partners to provide feedback and enhance productivity
- Implemented effective processes and procedures that were adopted at other company locations and enhanced overall operations
- Determined staffing needs, conducted interviews, and onboarded new candidates monthly
- Oversaw inventory management and introduced new organizational warehouse processes which reduced inventory variance by 30%
- Forecasted revenue for current months and fiscal quarters
- Participated in integrating two acquisitions, involving 28 new partners and over $5 million in combined revenue.
Sales Specialist
Cintas Fire Protection
06.2018 - 10.2019
- Educated customers on their fire systems and recommended the appropriate program for their businesses
- Performed cold calling both in person and over the phone to obtain meetings with potential customers
- Managed accounts from initial presentation to onboarding to service execution
- Contributed to over $97,000 in new business revenue for location in first year
Management Trainee
Cintas Fire Protection
06.2016 - 06.2018
- Completed rotations throughout the business including customer service, inventory management, field service, six sigma, analytics, auditing, prevailing wage certification, and accounting
- Carried out special projects including inventory management and regional cross-sell rollout
- Attended several corporate trainings including Six Sigma, Meticulous Hiring, Core Course, and Requirements Based Selling
- Collaborated with National Account Managers to distribute and implement work orders and verify completion of jobs
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA06.2016
Skills
- Project Management
- Budgeting & Forecasting
- Team Supervision & Training
- Safety & Regulatory Compliance
- P&L Management & Cost Controls
- Scheduling & Time Management
Timeline
Project Coordinator
Capsule Manufacturing
06.2021 - Current
Service Manager
Cintas Fire Protection
11.2019 - 06.2021
Sales Specialist
Cintas Fire Protection
06.2018 - 10.2019
Management Trainee
Cintas Fire Protection
06.2016 - 06.2018
Bachelor of Arts - Business Administration
California State University, Fullerton
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