Alexandra Hurst
Ottawa,ON
Summary
Knowledgeable Administrator with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
4
4
years of professional experience
Work History
Academic Certification Administrator
Canadian Architectural Certification Board
01.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Store Manager
Sconewitch
07.2021 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Post-Degree Certificate - Human Resources Management
Algonquin College
Ottawa, ON04-2019
Bachelor of Arts - English Literature
Carleton University
Ottawa, ON06-2018
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Personable and approachable
- Team collaboration
- Schedule coordination
- Time management
- Employee supervision
- Problem-solving
- MS office
- Office administration
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Academic Certification Administrator
Canadian Architectural Certification Board
01.2024 - Current
Store Manager
Sconewitch
07.2021 - 02.2023
Post-Degree Certificate - Human Resources Management
Algonquin College
Bachelor of Arts - English Literature
Carleton University
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