Alexandra Hayward
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Educational Assistant
South East Cornerstone Public School Division
09.2013 - 09.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Call Center Administrator
Deutsche Bahn Group
01.2005 - 07.2006
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
- Maintained and updated records, reports, files and communication information.
- Entered phone calls, emails or hard copy information into computerized maintenance management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Administrative Assistant
Oldenburger Sonntagszeitung/OldenburgerSundaypaper
08.1994 - 12.2000
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Education
University of Applied Science For Office Managm. - Accounting/Bookkeeping
Berufsbildende Schule II
Oldenburg07.1994
Skills
- Customer Experience
- Customer Satisfaction
- Interpersonal and Written Communication
- Customer Accounts Management
- Critical Thinking and Analysis
- Client Assessments
- Enforcement of Policies and Procedures
- Diagnosis and Troubleshooting
- Customer Interaction
- Administrative Support
- Effective Communication
- Emergency Situations
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Educational Assistant
South East Cornerstone Public School Division
09.2013 - 09.2023
Call Center Administrator
Deutsche Bahn Group
01.2005 - 07.2006
Office Administrative Assistant
Oldenburger Sonntagszeitung/OldenburgerSundaypaper
08.1994 - 12.2000
University of Applied Science For Office Managm. - Accounting/Bookkeeping
Berufsbildende Schule II
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