Alexandra Hartmann
Kanata,ON
Summary
Highly motivated, organized customer service-focused expert with 10+ years of experience seeking to align with a leading employer. Professional with honed administrative skills and top 2% in sales and retention. Uses varietal real estate skill-set from uploads to measurements and customer contact. Open to ongoing training and welcoming new experiences within a dynamic team environment.
Overview
14
14
years of professional experience
Work History
Customer Retention Specialist
NTT Data
04.2022 - 06.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Retention rate over 100% by company standards.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Analyzed client usage patterns to identify potential churn risks and implement proactive measures.
- Trained junior team members, boosting overall department performance and service quality levels.
Real Estate Assistant
Earl Sauter Sales Team
07.2009 - 08.2021
- Enhanced client satisfaction by providing exceptional administrative support between agents and clients.
- Expertly trained to post on social media platforms and send campaigns through MailChimp
- Completed tasks using MS Office, Google Suite, Canva, Photoshop, Microsoft Publisher, Maximizer CRM, and KW Command.
- Streamlined property listing process for increased efficiency, uploading to the MLS system and various real estate websites.
- Assisted in closing transactions smoothly by preparing the necessary documentation and coordinating with survey companies, lawyers, lenders, and inspectors.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
- Performed insured residential measurements
Owner/Operator
New West Cleaning Services
09.2009 - 04.2020
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Directly supervised five teams
- Provided accounting & customer service, including estimates
- Performed time reporting and payroll
- Assisted cleaning team with regular services that also included deep cleans and move-out
Education
High School Diploma -
Bishop Carroll High School
Calgary, ABBusiness Administration Core
Algonquin College
Ottawa, ON09.2026
Skills
- Attention to Detail
- Retention strategies, knowledge, and experience
- Customer service and sales experience; sold 142 PSUs in one month
- CRM Software
- Multitasking and Organization
- Real Estate Purchase, Seller, and Buyer Contracts
- Residential Measurements
- Social media advertising
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Retention Specialist
NTT Data
04.2022 - 06.2023
Owner/Operator
New West Cleaning Services
09.2009 - 04.2020
Real Estate Assistant
Earl Sauter Sales Team
07.2009 - 08.2021
High School Diploma -
Bishop Carroll High School
Business Administration Core
Algonquin College
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