Alexandra Guevara
Ottawa,Canada
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Client Liaison
D and A Macleod Ltd
08.2018 - 08.2021
- Accepting and processing cheques, bank drafts, money orders and cash from clients
- Scheduled office meetings and client appointments for staff teams
- Overseeing and tracking monthly budgets received
- Scheduling appointments and manage office flow
- Record important notes in Ascend
- Handling mail, e-mail, faxes and couriers in a timely manner
- Provide clerical and administrative support to management as requested
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Created PowerPoint presentations for business development purposes
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
Bookkeeper, Administration and Finance
Dr.Bumper, Rideau Rockcliffe Community Resource Center
10.2018 - 02.2019
- Tag and monitor fixed assets
- Verified accurate recordkeeping processes, reducing financial inconsistencies
- Ensure that receivables are collected promptly
- Record all payment information in Quickbooks
- Issue invoices to customers
- Provide clerical and administrative support to management as requested
- Paid
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
- Completed payroll for employees and maintained detailed records of procedures
- Diminished financial discrepancies and managed monetary transactions
Paid Intern, Administration and Finance Support
Rideau Rockcliffe Community Center Resource Center
06.2018 - 08.2018
- Responsible for the production of tax receipts and donor updates
- Assisted in updating administrative documents
- Responsible for accounts receivable and payable data in the accounting system (Sage 50)
- Assisted in preparation of deposit books
- Administered expense accounts (Credit, personal expenses and others)
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel
- Completed various clerical duties such as maintaining memos, organizing documents and faxing
- Performed research for special projects
- Participated in departmental planning sessions for both day-to-day activities and special projects
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Established and updated work schedules to account for changing staff levels and expected workloads
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses
Receptionist
Dilawri Bankstreet Mazda
11.2015 - 12.2017
- Administered customer ownerships, attached flips in files & recorded the information
- Collected payment for Service and Sales
- Answered calls and booked appointments for customers
- Ensured voicemails are checked regularly
- Logged all long distance calls
- Reviewed licensing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Sorted, received and distributed mail correspondence between departments and personnel
- Scheduled and confirmed appointments and meetings for senior management team
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Mortgage Broker Assistant
Centum Mortgage
06.2015 - 09.2015
- Answered calls, ordered appraisal, booked appointment for clients
- Wrote contract documents, purchase agreements and closing statements
- In charge of marketing for the website
- Handled documents daily administrative tasks for the lawyers
- Explained different types of loans pertaining to client situations
- Worked with underwriters to fix application problems and resolve issues
- Fielded customer complaints and provided solutions
- Implemented sales strategies that established relationships with realtors and CPAs
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Verified credit histories, personal references and employment backgrounds for each applicant
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
- Produced and submitted completed loan packages to title and escrow professionals
Customer Services Representative
Ottawa Airport
10.2014 - 04.2015
- Greeted passengers and assigned seats, checked baggage and collected charges
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage
- Announced flight status updates and gate changes over airport's speaker system
- Escorted passengers in wheelchairs from the terminal to the aircraft
- Processed reservations, coordinated standbys and monitored cabin availability
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Used airline computer system to create airline tickets and boarding passes
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
Receptionist/Clerk
Ability Janitorial Services
03.2013 - 06.2014
- Answered calls and distributed messages for all managers
- Managed all job applications via phone calls, e-mails, and in person
- Respond to customer inquiries and forwarded to manager in charge
- Tested ability to work in both official languages and Spanish
- Produced monthly reports and statistics
- Resolved customer problems and complaints
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Answered phone promptly and directed incoming calls to correct offices
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Monitored and screened visitors to verify accessibility to inter-office personnel
Teacher Assistant
Santa Teresa Elementary School
05.2011 - 11.2011
- Assisted teacher by helping teach English to the Spanish speaking students
- English tutor for Spanish elementary students
- Typed, filed, and duplicated materials
- Helped grade homework and tests
- Supervised students in classrooms
- Helped provide extra assistance to students with special needs
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Handed out classroom materials, like pencils, paper and crayons
- Worked with lead teacher to monitor class schedule and take attendance
- Helped teachers recognize learning issues evidenced in one-to-one support instruction
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress
Sales Representative
Sears Canada
12.2010 - 04.2011
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
- Exceeded goals for new accounts in single sales cycle
- Expanded customer base and boosted profit within product line
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
- Willing to relocate: Anywhere
Education
BBA - Business Administration
Willis College of Business
Ottawa, ON07.2018
Associate of Arts - Journalism And Broadcasting
Algonquin College
06.2013
High School Diploma - undefined
Ridgemont High School
06.2008
Skills
- Tech savvy, proficient and literate with Microsoft Office Suite, Common Internet browsers and various Company databases
- Exemplary planning, organizing and problem solving skills along with a high degree of attention to Detail
- Productive worker with strong work ethic who is flexible, adaptable and a fast learned
- Works well as a team player, individually and very self-sufficient
- Efficient in Microsoft Windows, PowerPoint, Word, Excel and Access
- Proficiency in QuickBooks with knowledge of payroll and bookkeeping
- QuickBooks
- Personal Assistant Experience
- Microsoft Outlook
- Bookkeeping
- Sage
- General Ledger Accounting
- Tutoring
- Accounts Payable
- Accounts Receivable
- Payroll
- Microsoft Windows
- Office Management
- Human Resources
- General Ledger Reconciliation
- Clerical Experience
- Tax Experience
- Microsoft Excel
- Financial Report Writing
- Event Planning
- Account Reconciliation
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
ADDITIONAL INFORMATION
Federal Security Clearance valid till 2025, Willing to relocate: Anywhere
Timeline
Bookkeeper, Administration and Finance
Dr.Bumper, Rideau Rockcliffe Community Resource Center
10.2018 - 02.2019
Administrative Assistant/Client Liaison
D and A Macleod Ltd
08.2018 - 08.2021
Paid Intern, Administration and Finance Support
Rideau Rockcliffe Community Center Resource Center
06.2018 - 08.2018
Receptionist
Dilawri Bankstreet Mazda
11.2015 - 12.2017
Mortgage Broker Assistant
Centum Mortgage
06.2015 - 09.2015
Customer Services Representative
Ottawa Airport
10.2014 - 04.2015
Receptionist/Clerk
Ability Janitorial Services
03.2013 - 06.2014
Teacher Assistant
Santa Teresa Elementary School
05.2011 - 11.2011
Sales Representative
Sears Canada
12.2010 - 04.2011
Associate of Arts - Journalism And Broadcasting
Algonquin College
High School Diploma - undefined
Ridgemont High School
BBA - Business Administration
Willis College of Business