Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Alexandra Gentile

Montréal

Summary

Dedicated and passionate social worker focused on empowering individuals to overcome challenges and achieve emotional well-being. Committed to delivering empathetic psychosocial support and advocating for personal welfare and access to care. Utilizes a trauma-informed, compassionate, and intersectional approach to provide personalized support services that honor and reflect each individual's unique lived experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinical Social Worker

Montreal General Hospital
02.2023 - Current
  • Experience in both Internal Medicine and the Traumatic Brain Injury Program.
  • Provide emotional support and counseling to patients and their families facing illness, trauma, or difficult medical decisions.
  • Conduct psychosocial assessments to identify patient needs and develop comprehensive care plans, collaborating with healthcare teams for effective treatment.
  • Advocate for patients' rights and coordinate discharge planning, ensuring access to necessary resources and support services post-hospitalization.
  • Offer guidance on healthcare options, financial assistance, and community resources available to patients to enhance their overall well-being.
  • Facilitate communication between patients, medical staff, and external agencies to ensure continuity of care and smooth transitions during hospital stays.
  • Provide crisis intervention, addressing psychosocial issues, and providing referrals to mental health professionals or support groups, as needed.
  • Work on rotation in the emergency department to offer psychosocial support and assist in discharge planning.
  • Maintain comprehensive patient records, encompassing psychosocial assessments, progress notes, and closing notes, ensuring accuracy and compliance with OTSTCFQ standards.

Bilingual Texting Supervisor

Kids Help Phone
09.2020 - 02.2023
  • Supervised and supported volunteer crisis responders during live texting shifts, ensuring quality and safety in conversations with youth and adult texters.
  • Provided real-time coaching and de-escalation guidance for high-risk situations.
  • Assessed risk levels and contacted emergency services when texters were at imminent risk of suicide, homicide, or experiencing a medical emergency.
  • Filed reports with Child Protective Services in cases involving suspected abuse or neglect.
  • Delivered ongoing training and mentorship to foster responder confidence, crisis intervention skills, and adherence to organizational protocols.

Social Work Intern

Marianopolis College
09.2021 - 04.2022
  • Conducted intake assessments for students seeking counseling services and provided appropriate internal or external referrals.
  • Authored detailed intake reports and maintained accurate client records throughout the intervention process.
  • Offered short-term (3 sessions) and longer-term (up to 10 sessions) psychosocial support tailored to individual student needs.
  • Opened and closed client files in accordance with organizational procedures and confidentiality standards.
  • Collaborated with departments such as Student Accessibility and Student Affairs to ensure coordinated and holistic support.
  • Designed and distributed psychoeducational materials on topics including sex and gender diversity, healthy relationships, and mental health.
  • Acted as a club advisor for student-led initiatives connected to the counseling department.

Social Worker

Shield of Athena Family Services
04.2020 - 07.2021
  • Conducted crisis intervention assessments to support women escaping situations of domestic violence.
  • Provided psychosocial support and psychoeducation on the dynamics of abuse and trauma recovery.
  • Advocated for clients and accompanied them through key systems, including legal proceedings, housing, and social assistance, ensuring trauma-informed and culturally responsive care.
  • Collaborated with cultural intermediaries to overcome language barriers and ensure accessible, client-centered support.
  • Managed client documentation, including opening and closing case files in accordance with organizational and confidentiality standards.

Social Work Stagiaire

Athena's House
09.2019 - 04.2020
  • Conducted crisis intervention assessments, employing screening methodologies to evaluate and identify potential new clients in urgent need of immediate support and intervention.
  • Provided individual consultations with clients who are escaping emergency situations of conjugal, family, and honor-based violence.
  • Provided advocacy and psychosocial support for clients and their children.
  • Facilitated support groups to provide information surrounding conjugal violence.

Summer Intern

Shield of Athena Family Services
06.2019 - 08.2019
  • Conducted individual consultations with clients to provide active listening services and psychosocial support surrounding the cycle of violence.
  • Screened possible new clients.
  • Assisted social workers with daily administrative tasks, accompanied patients to appointments, and organized activities for women and children living at the shelter.

Social Work Stagiaire

CLSC de Benny Farm
09.2018 - 04.2019
  • Handled renewals of social and health respite services with clients.
  • Provided psychosocial support, counseling, and advocacy.
  • Assisted clients in navigating community resources to find the most suitable options.
  • Documented progress notes and compiled statistics for each consultation.

Summer Intern

The Friendship Circle
07.2018 - 09.2018
  • Facilitated community outreach by connecting the organization with schools and student societies.
  • Brainstormed and planned new fundraising activities.
  • Recruited volunteers for Fall programs as well as Summer and Winter camps.

Summer Intern

Athena's House
06.2017 - 08.2017
  • Screen possible new clients who are seeking emergency refuge from situations of violence.
  • Open and close clients' files.
  • Organize activities with women and children.
  • Respond to the needs of children dealing with difficult family circumstances by offering emotional support.

Education

Master of Social Work - Children & Families Stream

McGill University
Montréal, QC
10-2022

Bachelor of Social Work -

McGill University
Montréal, QC
06-2020

Bachelor of Arts - Economics

Concordia University
Montréal, QC
12.2016

Diplome d'Études Collegial (DEC) - Social Sciences - Commerce

Dawson College
Montréal, QC
12.2015

Skills

  • Crisis intervention
  • De-escalation strategies and safety planning
  • Suicide risk assessment and suicide prevention strategies
  • Survivor-centered approach
  • Trauma-informed care
  • Offering compassionate care and support
  • Multidisciplinary teamwork and interdepartmental coordination
  • Conflict resolution

Certification

  • Member of OTSTCFQ since 2020, permit number: GENA20/06/060TS
  • Languages: French & English (fluent)
  • Nonviolent crisis intervention 2nd Edition, June 2024
  • Increasing Awareness on Gender Identity in Healthcare, June 2024
  • Consentement, confidentialité et protection des personnes vulnérables, March 2024
  • Évaluation psychosociale de la personne majeure dans le contexte des mesures de représentation et des autres mesures de protection, January 2024
  • Certified First Aider, First Aid in the Workplace, February 2020

Accomplishments

  • Participated in the Miami Marathon representing Team Friendship Circle; Montreal, January 2017 and January 2018
  • Participated in the Youth Philanthropy Initiative; won 1st place, 2012
  • Chosen to attend the CAIS Leadership Conference, 2012

Timeline

Clinical Social Worker

Montreal General Hospital
02.2023 - Current

Social Work Intern

Marianopolis College
09.2021 - 04.2022

Bilingual Texting Supervisor

Kids Help Phone
09.2020 - 02.2023

Social Worker

Shield of Athena Family Services
04.2020 - 07.2021

Social Work Stagiaire

Athena's House
09.2019 - 04.2020

Summer Intern

Shield of Athena Family Services
06.2019 - 08.2019

Social Work Stagiaire

CLSC de Benny Farm
09.2018 - 04.2019

Summer Intern

The Friendship Circle
07.2018 - 09.2018

Summer Intern

Athena's House
06.2017 - 08.2017

Bachelor of Arts - Economics

Concordia University

Master of Social Work - Children & Families Stream

McGill University

Bachelor of Social Work -

McGill University

Diplome d'Études Collegial (DEC) - Social Sciences - Commerce

Dawson College

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Alexandra Gentile