ALEXANDRA GENGE-NARAIN
ON
Summary
Passionate and experienced Swimming Instructor with over 6 years of experience teaching swimming lessons and water safety.
Eager to Join the Canadian Red Cross as a Coordinator, for the Indigenous Swimming & Water Safety Program.
Proven success in water safety instruction while volunteering at Making Waves Ottawa and at Felix Swim School. Passionate about educating and working with individuals of all abilities.
Overview
7
7
years of professional experience
Work History
Custom Picture Framer
Lex Wall Decor
Toronto, ON
07.2017 - Current
- Assisted customers with art purchases, special order requests, and arranging merchandise pick-up.
- Completed tasks according to technical order requirements and specifications to work with accuracy.
- Managed over 75+ customer accounts. Cultivating customer loyalty, promoted repeat business and improved sales.
- Curated videos and photography for social media accounts, advertising and informational purposes.
- Responsible for creating digital art illustrations through Adobe Software - Creative Cloud.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Lifesaving Instructor
Felix Swim School
Toronto, ON
08.2017 - 04.2020
- Communicated frequently with parents, students and coaches to provide feedback and discuss instructional strategies.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs for all abilities.
- Helped students of different abilities levels boost health with skill-adjusted classes 1:4 ratio.
- Organized and taught swimming lessons to children aged 6 months to 50+ years.
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Educator & Waste Audit Technician
University of Toronto
Toronto, Ontario
08.2018 - 01.2019
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment. While Educating over 10 Departments on waste management - University of Toronto.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared working papers, reports and supporting documentation for audit findings.
- Managed quality programs to reduce overdue compliance activities.
- Audited new projects and environmental department activities to identify and resolve concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Informed individuals and groups of pollution control regulations and inspection findings and explained how problems could be corrected.
Medical Office Administrative Assistant - Contract
Hospice Niagara
Welland, ON
08.2016 - 12.2016
- Organized paperwork such as charts and reports for office of over 150 + patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Education
Graduate Certificate - Sustainable Business Management
Seneca College of Applied Arts And Technology
North York, ON06.2018
Bachelor of Arts - Geography And Environmental Studies
University of Ottawa
Ottawa, ON06.2016
Skills
- Standard First Aid & CPR - C
- Lifesaving Society - Instructor Certificate
- Water Safety Experience
- Customer Needs Assessments
- Issue and Complaint Resolution
- Ontario G Drivers License
- Microsoft Office Suite
- Interpersonal Communication
- Organization and Time Management
- Cultural Awareness
- Teamwork and Collaboration
- Fully vaccinated - COVID - 19
Timeline
Educator & Waste Audit Technician
University of Toronto
08.2018 - 01.2019
Lifesaving Instructor
Felix Swim School
08.2017 - 04.2020
Custom Picture Framer
Lex Wall Decor
07.2017 - Current
Medical Office Administrative Assistant - Contract
Hospice Niagara
08.2016 - 12.2016
Graduate Certificate - Sustainable Business Management
Seneca College of Applied Arts And Technology
Bachelor of Arts - Geography And Environmental Studies
University of Ottawa
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