Job Search Status
Open to workDesired start date: Flexible
Open To Work
Alexandra Frost
Key Holder
Thorold,ON
Work Preference
Summary
Alexandra Frost is a seasoned retail and customer service professional with over 17 years of experience spanning pharmacy operations, post office support, front store services, and warehouse management. Throughout her career, Alexandra has consistently demonstrated strong leadership and organizational skills, excelling in high-volume environments where attention to detail and efficiency are critical.
In her role as a Key Holder at Rexall, Alexandra supported daily store operations including opening/closing procedures, bank deposits, scheduling, and supervising staff to ensure smooth and compliant operations. She provided ad hoc support to the pharmacy team, assisted with postal services, and maintained exceptional customer service standards. Her background also includes oversight of cash handling, stock replenishment, receiving, and front store management.
At Marshalls, Alexandra expanded her leadership capabilities by managing the warehouse, where she was responsible for delegating tasks, monitoring staff performance, setting break schedules, and ensuring deadlines were consistently met. Beyond operations, Alexandra has also taken initiative to lead community charity events, reflecting her commitment to teamwork and service both in and outside the workplace.
With her proven record in staff supervision, regulatory compliance, and customer service excellence, Alexandra brings a combination of hands-on operational expertise and people-focused leadership that drives results, builds strong teams, and delivers consistent value to employers and customers alike.
Overview
17
17
years of professional experience
Work History
Key Holder
Rexall Pharmacy Group
04.2008 - Current
- Started in 2008 as a part-time sales associate and was promoted to key holder shortly thereafter. I am responsible for opening and closing duties of the store, handling bank deposits, running cash and refunds. Dealing with customer service issues ensuring 100% customer satisfaction. Supervising staff, filling schedules, stock replenishment and most recently helping in the post office.
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Oversaw cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Conducted regular audits of stock and supplies, identifying discrepancies and initiating corrective actions.
- Collaborated with management to develop promotional displays that increased foot traffic and conversions.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction ratings.
- Led team meetings to discuss performance metrics, setting actionable goals for continuous improvement.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
Sales Coordinator
Marshalls
01.2017 - 10.2019
- Coordinated inventory management processes to ensure optimal stock levels and minimize discrepancies.
- Streamlined communication between departments to enhance operational efficiency and reduce response times.
- Led training sessions for new team members, fostering knowledge retention and improving onboarding experiences.
- Developed scheduling systems to optimize staff allocation during peak operational hours.
- Implemented process improvements that enhanced workflow efficiency and reduced time spent on routine tasks.
- Oversaw project initiatives aimed at enhancing customer experience through feedback integration and service enhancements.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Key Holder
Dollarama
07.2009 - 11.2010
- Responsible for handling mostly of customer service transactions of tobacco products and lottery tickets following strict Canadian laws. Often working alone opening and closing the store, preparing bank deposits and stocking shelves.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Oversaw cash handling procedures, maintaining accuracy in transactions and financial reporting.
Assistant Manager
Curves for Women
10.2001 - 04.2008
- Handled cash and bank deposits. Assisted customers on workout equipment. Maintained a high standard of cleanliness associated with ministry guidelines. Company closed and went out of business.
- Developed and implemented member retention strategies to enhance client satisfaction and loyalty.
- Trained and mentored staff on sales techniques and customer service best practices.
- Analyzed membership trends to create targeted promotional campaigns improving revenue generation.
- Streamlined operational processes, resulting in increased efficiency across daily activities.
- Coordinated fitness programs, ensuring alignment with brand standards and client needs.
- Conducted performance evaluations to recognize achievements and identify areas for development.
- Led team meetings to foster collaboration, share best practices, and address challenges proactively.
Education
OSSD -
DUNNVILLE SECONDARY SCHOOL
DUNVILLE, ONTARIO01.2005
Skills
- Excellent Customer service
- Cash handling accuracy
- Store maintenance
- Workplace safety
- Customer service management
- Staff training and development
- Daily reporting
- Inventory monitoring
- Promotional planning
- Safety enforcement
- Loss prevention
HOBBIES
Outside of work, I enjoy staying active through mountain biking and playing on both baseball and volleyball teams. These activities allow me to challenge myself physically, build teamwork skills, and maintain a healthy, balanced lifestyle.
Languages
English
Full Professional
Timeline
Sales Coordinator
Marshalls
01.2017 - 10.2019
Key Holder
Dollarama
07.2009 - 11.2010
Key Holder
Rexall Pharmacy Group
04.2008 - Current
Assistant Manager
Curves for Women
10.2001 - 04.2008
OSSD -
DUNNVILLE SECONDARY SCHOOL
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