Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Alexandra Dumont

Montréal

Summary

I possess a diverse background in call centers, social work, customer service, special education, and sales, which equips me with a unique blend of communication skills, time management, active listening, and problem-solving abilities.

I have honed my capacity to understand and effectively address client needs while achieving sales targets and ensuring a positive experience for each individual. This focus on client satisfaction has been a cornerstone of my professional approach.

My accomplishments include team management, continuous process improvement, and training new employees, all of which have contributed to the achievement of organizational goals. My adaptability, conflict resolution skills, and empathetic approach position me as an ideal candidate for any role, where I can successfully balance performance with customer satisfaction.

Overview

6
6
years of professional experience

Work History

Account Executive

Manulife Financial
03.2024 - 02.2025
  • Sure, here's the translation in English:
  • Problem resolution for clients while adhering to established rules and limits, escalation to higher levels when necessary.
  • Receiving and handling customer phone calls, emails, and inquiries.
  • Coordinating with the technical department to resolve complex issues requiring specific expertise.
  • Accurate updating of customer files and maintaining up-to-date information on [Software].
  • Regular monitoring of market trends to guide strategic decisions in finance.

Roadside Assistant

Beneva
08.2022 - 07.2023
  • Managing the switchboard, transferring calls, welcoming and directing visitors.
  • Collecting customer information to subsequently relay it to the tow truck operators.
  • Communicating any anomalies or difficulties encountered to management in order to enable a swift resolution.

Specialised Educator

District Francophone Sud
09.2018 - 01.2020
  • Collaboration with a multidisciplinary team to ensure comprehensive and consistent support.
  • Promoting the autonomy of individuals in daily activities.
  • Establishing a relationship of trust, providing individualized support, and managing crisis situations.
  • Assisting users in their daily activities while emphasizing their individual capabilities.

Education

GED -

Collège Boréal
Windsor, ON
09-2016

High School Diploma -

ESA
07-2015

DEC technique - Early Childhood Care And Education

ESA
Fredericton, NB
08-2013

Skills

  • Independent
  • Attentive / Good listener
  • Empathetic
  • Customer relationship
  • Flexible / Adaptable
  • Sense of responsibility

Additional Information

  • Literature
  • Art/Museum
  • Social interaction

Languages

Français
Native or Bilingual
Anglais
Native or Bilingual
Espagnol
Elementary

Timeline

Account Executive

Manulife Financial
03.2024 - 02.2025

Roadside Assistant

Beneva
08.2022 - 07.2023

Specialised Educator

District Francophone Sud
09.2018 - 01.2020

GED -

Collège Boréal

High School Diploma -

ESA

DEC technique - Early Childhood Care And Education

ESA
Alexandra Dumont