Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Dumont

Alexandra Dumont

Montreal,QC

Summary

From customer service to specialized teacher assistant, I have outcome a lot of work experience for the past 8 years. I've been working in Customer service in call centers since 2016 and other jobs in between. I consider myself with a greta sense of communication and empathy which would make me a perfect fit in the path I'm heading toward.

Overview

8
8
years of professional experience

Work History

Roadside Assistant

AXA
08.2022 - 07.2023
  • Investigated customer complaints to identify cause of malfunctions.
  • Communicate with towing company and make sure they arrive to their destination.
  • Communicate with customers and gather data on the situation to send the right type of help

SOS Dispatch

VOXDATA Solutions
07.2021 - 01.2022
  • Provided leadership, guidance and support to clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program, performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.

Specialised Educator Assistant

District Francophone Sud
09.2018 - 01.2020
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with adults and children to provide safe and educational experience.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Chose materials and developed lesson plans to enhance skills for individual students.

Cashier

McDonald's
07.2015 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Clean around and maintain cash register

Education

Technique - Social Work

Collège Boréal
Greater Sudbury, ON
06.2024

High School Diploma -

Centre Communautaire Sainte-Anne
Fredericton, NB
06.2015

Skills

  • Roadside Assistance
  • Child Development
  • Special Education
  • Positive Reinforcement Strategies
  • Educational Leadership
  • Customer Relations
  • Active Listening
  • Leadership

Timeline

Roadside Assistant

AXA
08.2022 - 07.2023

SOS Dispatch

VOXDATA Solutions
07.2021 - 01.2022

Specialised Educator Assistant

District Francophone Sud
09.2018 - 01.2020

Cashier

McDonald's
07.2015 - 01.2016

Technique - Social Work

Collège Boréal

High School Diploma -

Centre Communautaire Sainte-Anne

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Alexandra Dumont