Alexandra Drury
Calgary
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder
Women in Need Society (WINS)
03.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Sales Associate
Women in Need Society (WINS)
01.2022 - 03.2023
- Received, sorted and priced donations for retail sale; restocked and organized merchandise onto shelves
- Maintained a safe working environment and thoroughly cleaned the sales floor as needed
- Processed cash transactions accurately and efficiently
- Ensured customer satisfaction through professionalism and friendliness in every interaction.
Crew Member
McDonalds
01.2016 - 01.2017
Customer Service
Trade Secrets
01.2016 - 01.2017
Education
Retail Ready Program -
Woman in Need Society (WINS)
Calgary, ABOur Lady of Lourdes Catholic High School -
Guelph, ON
01.2018
Skills
- Sales and Marketing
- Staff Oversight
- Inventory Monitoring
- Safety Enforcement
- Staff Training
- Customer Service
- Alarm Systems
Volunteer Experience
Peer Mentor, Reset, Calgary, AB, 2020, 2022, Provides emotional and practical support to participants of the Reset Society Program; attends their appointments and recovery meetings for moral support, Acts as a role model by being consistently punctual, assertive, honest and reliable
References
Available Upon Request
Highlights Of Qualifications
- Effective independent and team worker
- Dedicated worker who completes tasks in a prompt and thorough manner
- Hardworking, punctual, goal-oriented and responsible
- Able to quickly adjust to changing environments
- Able to openly communicate with a variety of different people
Languages
English
Native or Bilingual
Certification
WHIMIS
First-Aid & CPR/AED level C
Timeline
Key Holder
Women in Need Society (WINS)
03.2023 - Current
Sales Associate
Women in Need Society (WINS)
01.2022 - 03.2023
Crew Member
McDonalds
01.2016 - 01.2017
Customer Service
Trade Secrets
01.2016 - 01.2017
Retail Ready Program -
Woman in Need Society (WINS)
Our Lady of Lourdes Catholic High School -
Guelph, ON
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