Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Desa

Ajax,ON

Summary

Self motivated, open minded and results-driven IT professional with 8 years in experience in GSOC. Seeking new opportunities to further showcase my talents and skill sets within GTS. I possess a strong work ethic and a passion for my job and further career development.

Overview

15
15
years of professional experience

Work History

Canadian Banking Global System Operator

Scotiabank
Toronto, ON
11.2021 - Current
  • Monitor and operate numerous batch processes on Autosys, CA7 and TSO for over 1000+ applications. Ensuring all time sensitive jobs and batch processes complete, identifying failures and escalating to support, ensuring documented procedures are followed , manual scheduling and correcting abnormalities .
  • Fulfill requests via email and mailboxes for job reruns, manual overrides and cancelling or holding jobs.
  • Ensuring all mailbox requests for an extended period were documented correctly in Temp Doc. Thorough daily review done to make sure all tasks and expiring Items were actioned.
  • Escalating bank infrastructure and application disruptions/issues to appropriate support teams when necessary, while also documenting pertinent details through GEMS Service Now ticketing system.
  • Maintain a high degree of service excellence and strong customer focus to meet demanding SLA's.

International Global Systems Operator (PSINTP)

AutosysScotiabank
Toronto, ON
03.2014 - 11.2020
  • Operated and monitored Concentre, AQA, GEMS Service Now, As/400 and Autosys batch processes for the Caribbean and LATAM (Ensuring all time sensitive jobs and Scotia Globe EOD processes complete, identifying failures, manual scheduling and correcting abnormalities) as well as ensuring SLA's are not breached.
  • Escalated any issues encountered with processes on monitoring tools to the appropriate support teams in a timely manner and created incident tickets ensuring all critical information and times are documented
  • Completed target countries checklists to keep them current and accurate, ensuring all times and dates are input correctly, successful tasks are timely marked/completed and any additional information of importance are always noted along with tickets when required.
  • Fulfilled requests through emails and mailboxes for report generations, IST box refreshes, Implementations, Sanity checks, AS400 Failovers.
  • Assisted with Incident Management issues, opened bridges, paged out to support teams that were required for resolution, documented important details in timelines and raised flashes/411/911.
  • GWRTRCM after hours support for release deployment approvals (Jenkins). Ensured that all corresponding documentation and approvals were provided and up to date, Webinspect scans were passed, verified EPM Codes and followed documented processes and procedures (POR and LET Process).

Security Guard - Global TV

Russell Security Services
Toronto, ON
11.2012 - 03.2014
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Investigated reported incidents and documented all pertinent information.
  • Surveyed multiple CCTV feeds to closely monitor grounds, check for trespassers or criminal activity.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas or off premise.
  • Screened visitors and employees as well as verified badge ID's and Access into building.
  • Reported safety hazards for remediation response.
  • Inspected and adjusted security equipment to ensure proper operation.

Security Guard Supervisor - Honda Financial

Russell Security Services
Toronto, ON
02.2012 - 11.2012
  • Supervised property entrances, exits and monitored employee safety.
  • Recorded required data for incident reports and files.
  • Supervised and authorized entry of employees, visitors or authorized persons.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting and patrolling Office Space.
  • Reported safety hazards for remediation response.

Receptionist

Images Salon and Spa
Scarborough, ON
03.2010 - 02.2012
  • Received phone calls to assist customers in scheduling, rescheduling or cancelling appointments.
  • Greeted clients upon arrival to create positive first impressions.
  • Input client information into booking system accurately and completely to chart sales metrics/maintain accounts.
  • Organized bookings and processed payments using Milano Software.
  • Determined needs of clients and provided information or solutions.

Education

Police Foundations

Canadian Law Enforcement Training College
Toronto, ON
07.2009

High School Diploma -

Blessed Cardinal Newman Catholic High School
Scarborough, ON
06.2008

Skills

  • Effective multitasking
  • Systems monitoring
  • Respectful team-player and active listener
  • Building and maintaining strong work relationships and partnerships both internally and externally
  • Professionalism, strong work ethic and the ability to work efficiently in a high-pressure, fast-paced, deadline driven environment
  • Task orientated, result focused and very diligent
  • Challenge the status Quo and recommend innovative ways to approve efficiency and quality
  • Commit to, and actively work to remain knowledgeable and up-to-date in the assigned field

Timeline

Canadian Banking Global System Operator

Scotiabank
11.2021 - Current

International Global Systems Operator (PSINTP)

AutosysScotiabank
03.2014 - 11.2020

Security Guard - Global TV

Russell Security Services
11.2012 - 03.2014

Security Guard Supervisor - Honda Financial

Russell Security Services
02.2012 - 11.2012

Receptionist

Images Salon and Spa
03.2010 - 02.2012

Police Foundations

Canadian Law Enforcement Training College

High School Diploma -

Blessed Cardinal Newman Catholic High School

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Alexandra Desa