Alexandra Delph
Oakley
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in positive public interactions as well as ADA Confidential requirements.
Overview
12
12
years of professional experience
Work History
Field Support Operator I
Bay Alarm
Concord, CA
04.2024 - 01.2025
- Developed strong relationships with clients and Field Technicians by providing outstanding service, understanding their unique needs, and offering tailored solutions.
- Collaborated with cross-functional teams to implement solutions that enhanced product performance and user satisfaction.
- Facilitated clear communication between different departments within the organization, ensuring smooth collaboration on projects affecting multiple teams.
Caregiver
HomeLife Senior Home Care
Brentwood, CA
04.2022 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Senior Manager
BJ'S Restaurant & Brewhouse
Brentwood, CA
01.2017 - 04.2020
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Benefits Eligibility Social Worker
Contra Costa County Employment and Human Services Department
Hercules, CA
01.2013 - 04.2013
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Conducted thorough assessments of client needs to accurately determine program eligibility.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
Education
Associate's degree - Pharmacy Technology
Heald College-Concord
Concord, CA10.2014
Skills
- Restaurant Management
- Kitchen Management Experience
- Data Collection
- Kitchen Experience
- Management
- Team Management
- Pharmacy Technician Experience
- Supervising Experience
- 45WPM
- Situation De-escalation
- Data Entry
- Computer Literacy
- Focus upon Superior Customer Service
Timeline
Field Support Operator I
Bay Alarm
04.2024 - 01.2025
Caregiver
HomeLife Senior Home Care
04.2022 - 04.2024
Senior Manager
BJ'S Restaurant & Brewhouse
01.2017 - 04.2020
Benefits Eligibility Social Worker
Contra Costa County Employment and Human Services Department
01.2013 - 04.2013
Associate's degree - Pharmacy Technology
Heald College-Concord