Alexandra Delph
Oakley
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in positive public interactions as well as ADA Confidential requirements.
Overview
12
12
years of professional experience
Work History
Field Support Operator I
Bay Alarm
04.2024 - 01.2025
- Developed strong relationships with clients and Field Technicians by providing outstanding service, understanding their unique needs, and offering tailored solutions.
- Collaborated with cross-functional teams to implement solutions that enhanced product performance and user satisfaction.
- Facilitated clear communication between different departments within the organization, ensuring smooth collaboration on projects affecting multiple teams.
Caregiver
HomeLife Senior Home Care
04.2022 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Senior Manager
BJ'S Restaurant & Brewhouse
01.2017 - 04.2020
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Benefits Eligibility Social Worker
Contra Costa County Employment and Human Services Department
01.2013 - 04.2013
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Conducted thorough assessments of client needs to accurately determine program eligibility.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
Education
Associate's degree - Pharmacy Technology
Heald College-Concord
Concord, CA10.2014
Skills
- Restaurant Management
- Kitchen Management Experience
- Data Collection
- Kitchen Experience
- Management
- Team Management
- Pharmacy Technician Experience
- Supervising Experience
- 45WPM
- Situation De-escalation
- Data Entry
- Computer Literacy
- Focus upon Superior Customer Service
Timeline
Field Support Operator I
Bay Alarm
04.2024 - 01.2025
Caregiver
HomeLife Senior Home Care
04.2022 - 04.2024
Senior Manager
BJ'S Restaurant & Brewhouse
01.2017 - 04.2020
Benefits Eligibility Social Worker
Contra Costa County Employment and Human Services Department
01.2013 - 04.2013
Associate's degree - Pharmacy Technology
Heald College-Concord
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