Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Dell'Apa

Thornhill,ON

Summary

Skills & Abilities

Certification

LLQP License obtained July 2023.

Accomplishments
  • Black belt in Taekwondo, Jung Ko Taekwondo
  • Brown belt in Karate, Northern Karate
  • Provincially and Nationally ranked swimmer, Two silver medals at OFSAA 2018
Extra-Curriculars
  • I enjoy participating in various clubs and activities to expand my horizons and gain new skills. Over the past few years I have been a part of Eco-Team, Free the Children, Debating, Public Speaking, Volunteer jobs around the school, Dance Team, Fashion show as well as assisting in various sports events. Being part of the community not only helps me build upon important characteristics in life but helps me to connect more with those around me and to gain new knowledge and experiences.
Communication
  • I feel like communication is key to building both successful relationships and careers. Being able to understand those around you and who you are working with is crucial to any job or obstacle. Sharing your ideas and opinions in an effective way is an extremely important skill to possess. Over the years both debating and public speaking have helped to develop and strengthen my communication skills.
Customer Service
  • Customer service employees represent the first interactions and face of the company. Performing at a high standard is incredibly important as it displays the company's goals. Through my previous customer service experience, I have learned a wide variety of skills and tasks to consistently help me improve as an employee. I am able to quickly adapt to situations, find the best solutions to problems, listen to the customer's needs, maintain a positive relationship as well as an attitude, and I have learned to flourish within high-pressure situations. It has also taught me how to maintain a variety of tasks at once which has helped me improve my organization and task orientation
Sociable
  • Being sociable is a very important aspect when dealing with people. You need to be able to listen to their needs and be patient and calm when dealing with problems. The ability to make the other person you are talking to feel comfortable and able to discuss things is incredibly important.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Claims Representative

AllState
05.2022 - 08.2022
  • Answer inbound calls from clients to assist them in making auto and home insurance claims
  • Learned Assist, Assistplus, and Icall software to submit claims to insurance advisors
  • I was able to deliver scripts to clients while submitting claims and filling in the Icall templates while on call
  • This position allowed me to improve my multitasking skills and learn how to deal with irate customers in a calm manner
  • I was able to improve my computer skills by having to adapt to the new software.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Full-Time Vaccine Scheduling Support Role

Ontario Public Service
07.2021 - 03.2022
  • Vaccine Scheduling Support Role in, Communicate and help clients book vaccine doses based on convenience by searching for nearby locations and times that would best suit them, reschedule and cancel client appointments, answer any inquiries regarding Covid-19 and the vaccine procedures, perform outbound calls to encourage clients to book doses at an earlier date and complete call lists, create alerts in COVaxon to inform other MGCS workers of the clients updated status, communicate with team leads and other team members
  • I was able to quickly switch between inbound and outbound calls whenever necessary and routinely dealt with customers in a professional manner.
  • Offered real-time scheduling guidance to staff and partners.

Dental Office Receptionist

Hoang Dentistry Professional Corp
04.2020 - 06.2021
  • Communicate and respond to phone inquiries, book appointments using dental software, organize and file patient folders, complete EDI (electronic data interchange) online insurance billing, using provincial dental codes.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Lifeguard

Superior Pools
06.2019 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.

Lifeguard

City Of Toronto
05.2018 - 09.2018
  • Clean pools, clear the deck, walkovers of change rooms and clean them, assist patrons at the pool, help with concerns or injuries, watch over the pool, answer the phone in the guarding room, keep the rules of the facility in place
  • Lifeguard for Superior Pools, Summer of 2019
  • Test the pool chemicals to make sure they are safe, filter and pump the water, make sure water levels stay the same, help patrons, lock and unlock the pool, keep the water clean, answer calls from residents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.

Education

Bachelor of Arts - Human Resource Management

York University
Toronto, ON
05.2023

High School Diploma -

Northern Secondary School
Toronto, ON
08.2020

Skills

  • Skills & Abilities relating to Life Insurance
  • Special Projects
  • Data Entry Software
  • Certification
  • Policy Knowledge
  • Insurance Calculation
  • Form Completion and Submission
  • Customer Consulting
  • Calm and Professional Under Pressure
  • Microsoft PowerPoint

Certification

Life License Qualification Program

Timeline

Claims Representative

AllState
05.2022 - 08.2022

Full-Time Vaccine Scheduling Support Role

Ontario Public Service
07.2021 - 03.2022

Dental Office Receptionist

Hoang Dentistry Professional Corp
04.2020 - 06.2021

Lifeguard

Superior Pools
06.2019 - 08.2019

Lifeguard

City Of Toronto
05.2018 - 09.2018

Bachelor of Arts - Human Resource Management

York University

High School Diploma -

Northern Secondary School
Alexandra Dell'Apa