Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Cross

Aldergrove,BC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Astra Concrete Ltd.
04.2018 - 06.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Ensured thorough documentation of all maintenance activities, facilitating accurate reporting and analysis for informed decision making.

Payroll Administrator & Accounts Receivable

Cross Enterprises of FL Inc.
01.2014 - 04.2017
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Managed employee records on database to maintain accuracy and updated information.
  • Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Cultural Representative Internship

Walt Disney World
02.2012 - 02.2013
  • Fostered a welcoming environment for international visitors, providing information on cultural norms and etiquette.
  • Contributed to a positive visitor experience, addressing questions or concerns with sensitivity and professionalism.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.

Education

Dental Office Reception -

University of The Fraser Valley
Abbotsford, BC
06-2025

Skills

  • Computer skills
  • Data entry
  • Office management
  • Customer service
  • Problem-solving
  • Critical thinking
  • Records management
  • Accounting skills
  • Calendar management

Timeline

Administrative Assistant

Astra Concrete Ltd.
04.2018 - 06.2024

Payroll Administrator & Accounts Receivable

Cross Enterprises of FL Inc.
01.2014 - 04.2017

Cultural Representative Internship

Walt Disney World
02.2012 - 02.2013

Dental Office Reception -

University of The Fraser Valley

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Alexandra Cross