Alexandra Collis

• Daily, consistent growth in knowledge of cleaning techniques.
• Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.

• Enhanced client satisfaction by consistently delivering high-quality cleaning services, promptly addressing any concerns, demonstrating empathy, and resolving problems swiftly and with care.

• Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols

• Built relationships with customers to promote long term business.
• Managed & supervised 20+ employees
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences in person.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly and with care.

• Served food and beverages promptly with focused attention to customer needs.
• Contributed to team objectives in fast-paced environment.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and serving patrons.

• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.

• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Met customer service goals and exceeded customer expectations.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Guaranteed customer satisfaction by quickly delivering orders.