Alexandra Burgos
Los Angeles
Summary
Dynamic and person-focused professional with experience, excelling in customer service. Able to effectively resolve complex issues while fostering team collaboration. Recognized for enhancing customer satisfaction and retention through proactive communication and adaptability. Eager to contribute to a thriving team. Adept at getting to the root of problems and well-versed in collaborating with teams to positively impact with a comprehensive approach.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Behavior Technician
Behavior Frontiers, LLC.
Gardena
06.2025 - Current
- Implemented individualized treatment plans for clients with behavioral challenges.
- Collaborated with families to support client progress and development.
- Monitored client behaviors and documented daily progress effectively.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
Assistant Teacher in Psychology
California State University, Fullerton
Fullerton
01.2025 - 06.2025
- Organized tutoring sessions tailored to meet the unique needs of each student.
- Encouraged critical thinking through discussions, debates and simulations of real-world scenarios.
- Maintained accurate records of students' progress including grades, attendance data, behavior reports and assessment results.
- Created an engaging environment conducive to learning by incorporating games into lessons when appropriate.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
Retail Sales Associate
California Science Center
Los Angeles
12.2024 - 06.2025
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Customer Service Representative
AllState, Edwardo Garcia
El Monte
08.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Inside Sales Representative
AllState Daniel Fuentes
La Puente
02.2021 - 08.2023
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Keep detailed account records and contact logs
- Emphasized product features based on analysis of customers’ needs
- Maintained friendly and professional customer interactions at all times
Intern
Allstate
06.2018 - 09.2018
- Accurately filed and organized documents in existing participant folders
- Actualized data
- Verified clients’ involvement with the company
- Responsibly disposed of terminated policies
Private Tutor K-12
LAUSD
06.2014 - 06.2018
- Created and implemented high-quality lesson plans
- Collaborated and met with students’ parents to create realistic learning goals
- Created mock exams
- Produced secondary curriculum to assist better understanding of the material
- Encouraged students to ask questions about topics they did not understand.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Maintained accurate records of student attendance and progress.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA 06.2023 - 05.2025
Associate of Arts - Sociology
Citrus College
Glendora, CACPR Certified
Skills
- Fluent in English and Spanish
- Willing to learn
- Collaborative
- Punctual and reliable
- Effective communication
- Adaptability
- Data documentation
- Conflict resolution
- Ethics and integrity
- Leadership qualities
Timeline
Behavior Technician
Behavior Frontiers, LLC.
06.2025 - Current
Assistant Teacher in Psychology
California State University, Fullerton
01.2025 - 06.2025
Retail Sales Associate
California Science Center
12.2024 - 06.2025
Bachelor of Arts - Psychology
California State University, Fullerton
06.2023 - 05.2025
Customer Service Representative
AllState, Edwardo Garcia
08.2022 - 11.2023
Inside Sales Representative
AllState Daniel Fuentes
02.2021 - 08.2023
Intern
Allstate
06.2018 - 09.2018
Private Tutor K-12
LAUSD
06.2014 - 06.2018
Associate of Arts - Sociology
Citrus College
CPR Certified