Alexandra Burge
Kelowna,BC
Summary
Skilled medical office professional offering six years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs of all clinic personnel. Quick learner and hardworking while maintaining superb interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Rutland Medical
Kelowna, BC
01.2023 - 02.2024
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Office Assistant
Bluebird Medical
Kelowna, BC
04.2019 - 01.2022
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Prepared patient charts prior to each appointment.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Provided education to patients about their medications or treatments.
- Maintained smooth flow of examinations to keep appointments on schedule.
Finance Manager
Kelowna Yamaha
Kelowna, BC
12.2016 - 03.2019
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Managed customer accounts to ensure timely payments were made according to loan terms.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Reviewed contracts for accuracy prior to signing by customers.
- Provided guidance and advice on the best financing options available for customers.
- Assessed risk associated with potential borrowers in order to minimize losses.
- Identified areas where operational efficiencies could be improved within the department.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Developed loan contracts and explained contract terms to clients.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Approved or denied loan applications and explained reasoning behind decisions.
Education
Licensed Practical Nurse - Nursing Studies
Sprott Shaw College
Kelowna, BC04-2025
Finance Certificate - Finance
Automotive Finance & Elite
Langley, BC05-2014
High School Diploma -
Clayton Heights Secondary
Surrey, BC06-2011
Skills
- Communicating With Patient Families
- Patient Appointment Coordination
- Hospital Consultations
- Explaining Procedures To Patients
- Patient Assessments And Care
- Medical Records Management
- Physician Assistance
- Clinical Assistance
- Patient Needs Assessment
- Care Plan Discussion
- Patient Relationship Management
- Improving Clinical Quality Outcomes
- Monitoring Patient Progress
- Vital Signs Assessments
- Referral Management
- Billing Assistance
- Invoice Processing
- Multi-Line Phone Systems
Certification
- First Aid & CPR/AED
- Mutual Funds License
- Provincial Violence Prevention
- Food Safety for Food Handlers
Timeline
Medical Office Assistant
Rutland Medical
01.2023 - 02.2024
Medical Office Assistant
Bluebird Medical
04.2019 - 01.2022
Finance Manager
Kelowna Yamaha
12.2016 - 03.2019
Licensed Practical Nurse - Nursing Studies
Sprott Shaw College
Finance Certificate - Finance
Automotive Finance & Elite
High School Diploma -
Clayton Heights Secondary
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