Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Alexandra Bradley

Vancouver,BC

Summary

Highly motivated and driven Business Manager successful at implementing strategic approaches to drive profitability and sales. Recognised for performance excellence in operations and customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successfully motivated, trained and developed team members to drive profitability in highly competitive environment. ID&E Estée Lauder Brand Ambassador representing the Latin Community

Overview

9
9
years of professional experience

Work History

Business Manager

Estee Lauder
London
09.2019 - Current
  • First line manager for the John Lewis Flagship account
  • Prepared reports and presentations detailing business development activities and outlining new initiatives
  • Planned, organised and executed promotional events
  • Elevated new business opportunities, implementing effective networking strategies
  • Overseeing hiring and recruitment, employee motivation and training.

Team Leader

Estee Lauder
London
10.2017 - 09.2019
  • The third line manager for the second account in the UK & Ireland
  • Works alongside the ABM to support the BM in the daily management of the business, ensuring that targets are exceedingly met, implementing counter initiatives, as well as reporting figures during annual leave/day's off
  • Supports national and global VIP visits, and leads the team by example
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.

Counter Manager

Clinique
Vancouver, Canada
09.2016 - 08.2017
  • Managed the staff and operations of the counter, including consulting with the Cosmetics Manager on staffing/scheduling needs, participating in recruitment and performance assessments of staff
  • Identified and tracked KPI targets whilst providing training for the team
  • Organised special events and in-store promotions to drive sales.

Skincare Expert/Team Lead

The Body Shop
Vancouver/London
10.2014 - 09.2016
  • As the UK flagship store skincare expert, I organised and hosted new product event launches related to skincare products
  • Coached fellow team members, motivating them in sales and knowledge of skincare products
  • As the team leader in Canada, I supported the managers in ensuring that sales performance targets were met.

Education

High School Diploma -

Port Moody Secondary
01.2011

Skills

  • Team training and development
  • Operations management
  • Sales expertise
  • Sales planning and implementation
  • Customer experiences
  • Documentation proficiency
  • Business strategies/development
  • Customer retention
  • Business Administration
  • Customer Relations
  • Recruiting and Hiring
  • Documentation and Reporting

Languages

Fluent in English and Spanish

Accomplishments

  • Internal Business Management Training and HR with Estee Lauder Companies
  • Led the account to achieve first in sales national for exclusive worldwide launch on a new Luxury Fragrance Category
  • Foundation campaings "My Shade My Story" "DoubleWear or Nothing" first in the region to achieve targets. Main foundation focus DoubleWear foundation third in makeup sales through eventing and customer retention
  • First brand in Beauty Department John Lewis to organize a masterclass with Global Pro Artist and achieved 30% of sales for total day

References

References available upon request.

Timeline

Business Manager

Estee Lauder
09.2019 - Current

Team Leader

Estee Lauder
10.2017 - 09.2019

Counter Manager

Clinique
09.2016 - 08.2017

Skincare Expert/Team Lead

The Body Shop
10.2014 - 09.2016

High School Diploma -

Port Moody Secondary

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Alexandra Bradley