Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexandra Birsan

Richmond,BC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple jobs simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Cofeteria
01.2023 - 03.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Cashier Floor Supervisor

Donuteria
03.2021 - 12.2022
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Maintained clean, organized, and well-stocked checkout area for optimal customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
  • Implemented proper opening/closing procedures for checkout area, ensuring security measures were followed consistently.

Front of the House

Bruncheria Cafe
05.2018 - 03.2021
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Answered telephone to make reservations and take orders.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
  • Collaborated with other team members to maintain clean, organized, and welcoming environment.
  • Handled cash transactions accurately while maintaining proper cash handling procedures.

Education

Associate of Science - Food Industry

Politechnica University
Bucharest, Ro
07.2005

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Store Organization
  • Time Management
  • Store Opening and Closing
  • Attention to Detail
  • POS Systems
  • Stock management
  • Store operations
  • Display Setup

Languages

English
Professional Working

Certification

Food Safe Level 1

Serve it Right

Timeline

Assistant Store Manager

Cofeteria
01.2023 - 03.2024

Cashier Floor Supervisor

Donuteria
03.2021 - 12.2022

Front of the House

Bruncheria Cafe
05.2018 - 03.2021

Associate of Science - Food Industry

Politechnica University

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Alexandra Birsan