Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Berger

Sacramento,CA

Summary

Proven to excel in high-pressure environments, enhanced guest experiences at BJ's Restaurant & Brewhouse through exceptional customer service and adept cash handling. The ability to adapt and prioritize service, coupled with a strong work ethic, led to significant improvements in order efficiency and customer satisfaction, showcasing commitment to operational excellence and positive guest engagement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

BJ's Restaurant & Brewhouse
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Can serve and handle big parties, including 30 guests.

Server

Proccolino's
03.2021 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, pizza boxes delivery bags.
  • Can handle 6 table sections.

To-Go Specialist

Giuseppe's
01.2015 - 05.2021
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Operated cash register to accept cash, debit, and credit card payments from customers.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing it off to guests.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize the stability of to-go containers and protect food during transportation.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Surf Instructor

Blue Waters Surf Camp
05.2013 - 08.2015
  • Informed guests of good ocean practices and surf etiquette.
  • Evaluated student performance regularly through observation and constructive feedback sessions, fostering continuous improvement in their surfing abilities.
  • Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
  • Led pre-surf stretching routines designed to prevent injuries during lessons or practice sessions effectively.
  • Maintained a professional demeanor and appearance, serving as an ambassador for the surf school and its values.
  • Tailored instruction methods according to weather conditions or ocean currents to ensure optimal learning experiences while prioritizing safety measures.
  • Conducted group lessons for various skill levels, ensuring all participants received individualized attention and guidance.

Education

Bachelor of Science - Early Childhood Education

Florida International University
Miami, FL
12.2024

Associate of Arts - Humanities

Palm Beach State College
Palm Beach Gardens, FL
05.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Menu Memorization
  • Service prioritization
  • High-volume dining
  • Food Running
  • Warm and Friendly
  • Adaptable and Flexible

Certification

  • California's Food Handler Certification.

Timeline

Server

BJ's Restaurant & Brewhouse
08.2022 - Current

Server

Proccolino's
03.2021 - 07.2022

To-Go Specialist

Giuseppe's
01.2015 - 05.2021

Surf Instructor

Blue Waters Surf Camp
05.2013 - 08.2015

Bachelor of Science - Early Childhood Education

Florida International University

Associate of Arts - Humanities

Palm Beach State College

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Alexandra Berger