Alexandra Berger
Sacramento,CA
Summary
Proven to excel in high-pressure environments, enhanced guest experiences at BJ's Restaurant & Brewhouse through exceptional customer service and adept cash handling. The ability to adapt and prioritize service, coupled with a strong work ethic, led to significant improvements in order efficiency and customer satisfaction, showcasing commitment to operational excellence and positive guest engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant & Brewhouse
Sacramento, CA & Vacaville, CA
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Can serve and handle big parties, including 30 guests.
Server
Proccolino's
Orlando, FL
03.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, pizza boxes delivery bags.
- Can handle 6 table sections.
To-Go Specialist
Giuseppe's
Jupiter, FL
01.2015 - 05.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Operated cash register to accept cash, debit, and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing it off to guests.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize the stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Demonstrated knowledge of menu items and corresponding ingredients.
Surf Instructor
Blue Waters Surf Camp
Juno Beach, FL
05.2013 - 08.2015
- Informed guests of good ocean practices and surf etiquette.
- Evaluated student performance regularly through observation and constructive feedback sessions, fostering continuous improvement in their surfing abilities.
- Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
- Led pre-surf stretching routines designed to prevent injuries during lessons or practice sessions effectively.
- Maintained a professional demeanor and appearance, serving as an ambassador for the surf school and its values.
- Tailored instruction methods according to weather conditions or ocean currents to ensure optimal learning experiences while prioritizing safety measures.
- Conducted group lessons for various skill levels, ensuring all participants received individualized attention and guidance.
Education
Bachelor of Science - Early Childhood Education
Florida International University
Miami, FL12.2024
Associate of Arts - Humanities
Palm Beach State College
Palm Beach Gardens, FL05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- Service prioritization
- High-volume dining
- Food Running
- Warm and Friendly
- Adaptable and Flexible
Certification
- California's Food Handler Certification.
Timeline
Server
BJ's Restaurant & Brewhouse
08.2022 - Current
Server
Proccolino's
03.2021 - 07.2022
To-Go Specialist
Giuseppe's
01.2015 - 05.2021
Surf Instructor
Blue Waters Surf Camp
05.2013 - 08.2015
Bachelor of Science - Early Childhood Education
Florida International University
Associate of Arts - Humanities
Palm Beach State College